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Hawk Ford of St. Charles

St. Charles, IL

Overview
Employees
Reviews
Vehicles
4.7
2,847 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 2,847 reviews

November 24, 2022

Everyone was great. The staff was friendly and knowledgeable. I like the service given to me. More

by ELGARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2022 -

Hawk Ford of St. Charles responded

We are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

November 24, 2022

They did s oil change and a recall I didn't even ask for. Great More

by JGODFREY3157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Colin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2022 -

Hawk Ford of St. Charles responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for your business, we appreciate you as a Hawk customer!

November 24, 2022

Very pleased Jim P. salesperson, I purchased 2nd car @ Hawk St Charles, It will be my 1st oil change @ Hawk soon More

by ZKUS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Kreatsoulas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Pascente
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Nov 26, 2022 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

Nov 26, 2022 -

ZKUS responded

Yes, I would recomend to visit Hawk Ford and ask for Jim Pascente

November 23, 2022

Great service from an amazing team of people that really do care about delivering great service More

by CRANEZOO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Sakumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Kreatsoulas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2022 -

Hawk Ford of St. Charles responded

Cranezoo, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for your business, we appreciate you as a Hawk customer!

November 19, 2022

Great customer service. The vehicle was brought in and completed quickly and completely. The parts department and service adviser were both professional, knowledgeable and h More

by Jennifersav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve service adviser
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Nov 22, 2022 -

Hawk Ford of St. Charles responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Nov 22, 2022 -

Hawk Ford of St. Charles responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 18, 2022

My husband drove my car and noticed a bad bearing. Called Steve in service. Got in and out that day. Very accommodating More

by MARYBROWN19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Ford of St. Charles! Thank you for your business, we appreciate you as a Hawk customer!

November 18, 2022

They showed me everything I wanted to see. Then worked out a deal I was happy with. With minimal pressure to go through with it. More

by MEXISPEEDY1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Reckards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander, Andrew Munson
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Nov 21, 2022 -

Hawk Ford of St. Charles responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

November 18, 2022

Salesman sales manager were very helpful and everything went as promised finance was very simple and prompt More

by SLICKTOMMY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Pezzuto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Munson, Jim Pascente
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Nov 21, 2022 -

Hawk Ford of St. Charles responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

November 18, 2022

Worst customer service I ever experienced. I would not trust the service department as they do not stand behind their work. More

by MTOLSON29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monique Case, Steve Donovan
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Nov 18, 2022 -

Hawk Ford of St. Charles responded

Hi Mike, Thank you so much for taking the time to talk with Molly on the phone today. As she mentioned, we apologize for any miscommunication during your time in our service department, we do absolutely stand behind our work and value each and every customer! With your vehicle specifically, if the fuel was not the entire issue, we had no way of moving forward without addressing the fuel issue first, as Molly explained. If there is anything else I can personally do to assist you, or Molly, feel free to give us a call. Thank you in advance! Jessica Born Guest Experience Manager 630-584-1800 ext. 830 Molly Huerta Guest Experience Manager 630-584-1800 ext. 834

November 17, 2022

It was a good experience, no hassle and friendly. ghgggg ggggg gggggg ghgggg ghg hhh More

by kodiak318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DJ Bermudez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2022 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. Thank you for your business, we appreciate you as a Hawk customer!

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