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Hawk Ford of St. Charles

St. Charles, IL

Overview
Employees
Reviews
Vehicles
4.7
3,183 Reviews
As a premier Illinois Ford dealer, we have a huge selection of new and used vehicles from which to choose. We offer Ford service & parts, an online inventory, and outstanding financing options, making Hawk Ford a preferred dealer serving St. Charles, Chicago, Geneva, West Chicago, Carol Stream, Batavia, Elburn, South Elgin, North Aurora, Bartlett, Naperville, Downers Grove, Barrington, Hoffman Estates, Schaumburg, Oswego, East Dundee, DeKalb & Plainfield area Ford buyers. Ready to set up a test drive? Visit our Chicago area Ford dealership in St. Charles, IL today!
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2525 E Main St

St. Charles, IL

60174

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Showing 3,183 reviews

January 09, 2023

The mechanic did not take the time to look up my extended ford warranty for the repairs needed he changed the oil he did not want to be bothered with major repairs More

by FAYBENORMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Grant
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2023 -

Hawk Ford of St. Charles responded

Hi Faybe, Thank you for reaching out to us at Hawk Ford, I apologize for any confusion during your recent visit. We did have a chance to check your extended coverage and it does not cover the backup camera concern. Our staff should have pulled that up for you during your visit and explained your coverage in detail so that you were in the loop. If there are any additional questions I can help answer, please do not hesitate to contact me direct at 630-584-1800 ext. 830! We hope to see you again in our Service Drive! Jessica Vida Hawk Ford of St. Charles, Manager 630-584-1800 ext. 830

January 07, 2023

I don’t want to write anything but thank you for making it optional for people More

by AHLQ1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Kreatsoulas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex
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Mar 02, 2023 -

Hawk Ford of St. Charles responded

Hi, we are happy we could make your experience a positive one! Thank you for your business, we appreciate you as a Hawk customer!

January 07, 2023

The service at Hawk Ford St Charles Quick Lane was exceptional. Sweet Htoo the tech was super, he took care of all my concerns. I'm a retired heavy equipment machanic,44 years, and quite fussy about m More

by jefechner43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirk Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech: Sweet Htoo... 5 Stars.., Jim Pascente
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Mar 02, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you for your business, we appreciate you as a Hawk customer!

January 06, 2023

Very attentive. Reliable and they never let me down. Will take all my cars here for the quick lane services. More

by SARAMARIELOPEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
4.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Colin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Staub, Monique Case, Brett Howard, Connor Brown
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Mar 02, 2023 -

Hawk Ford of St. Charles responded

Hi, we're glad you had such a wonderful experience with us! If there's anything further we can do for you, we are happy to help!

January 05, 2023

Hawk service was excellent. Fast on time and the notifications made it super simple. Highly recommended More

by PBRANDON2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
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Mar 02, 2023 -

Hawk Ford of St. Charles responded

Hi, we appreciate your recommendation of our dealership! We hope to be of service to you again! Thank you for your business, we appreciate you as a Hawk customer!

January 04, 2023

James made the process of buying a new car enjoyable. No problems at all. Would recommend buying from James. More

by TROYK0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Munson
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Jan 06, 2023 -

Hawk Ford of St. Charles responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care!

January 03, 2023

Great oil change always gets the job done Got my car in right away and done in 45 mins More

by JUDITHLANG77
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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Jan 05, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. Thank you for your business, we appreciate you as a Hawk customer!

January 01, 2023

Positive and welcoming environment. Everyone went above and beyond to help during my process of buying a car, More

by ROBYNGRAHAM93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Iwas , Andrew Munson
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Jan 03, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Thank you for your business, we appreciate you as a Hawk customer!

January 01, 2023

Fixed the problem fast. Great communication, the texting was easy to converse with while I was attending to other things. More

by CINDYODLE07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Case
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Jan 03, 2023 -

Hawk Ford of St. Charles responded

Hi, thank you for leaving such a great review and high star rating. At Hawk Ford of St. Charles, we value our customers and we look forward to seeing you on your next visit. Take care! Thank you for your business, we appreciate you as a Hawk customer!

December 31, 2022

We waited 10 months for our new Bronco but it was worth the wait. Bill Wackerlin was very helpful and kept us updated. We had some issues when the Bronco arrived (the heat wasn't working) and the dealersh More

by carrie.miller1029
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2023 -

Hawk Ford of St. Charles responded

Hi Carrie, we're happy you found our staff to be so supportive during your experience here at Hawk Ford of St. Charles. Please let us know if there is ever anything else we can do for you! Safe travels! Thank you for your business, we appreciate you as a Hawk customer!

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