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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.6
1,606 Reviews
Call Service Center (630) 384-9905

1,606 Reviews of Hawk Ford of St. Charles - Service Center

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May 01, 2024

I thought the repair was quick and they got me in as soon as possible. I did think it was very expensive!! The folks I worked with were very polite. More

by KLAMB256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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May 03, 2024 -

Hawk Ford of St. Charles responded

At Hawk Ford of xx. Charles, we're thrilled to hear we could swiftly attend to your repair needs. While we aim for efficiency, we understand concerns about pricing and value your feedback on our service and staff politeness.

Helpful
April 28, 2024

Great work amazing and great communication. Will definitely bring my truck back for future work!! 10 out of 10 service!! More

by JOKERJR892000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience and the excellent communication you received! We look forward to providing you with top-notch service again when you bring your truck back to Hawk Ford of xx. Charles.

Helpful
April 25, 2024

The service was very good. I did not have to weight to long. every one was very friendly. More

by BALLSHOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your feedback! We're glad to hear you had a positive experience with prompt service and friendly staff at Hawk Ford of xx. Charles. Your satisfaction is our priority, and we look forward to serving you again in the future.

Helpful
April 24, 2024

Thorough in diagnosing and making sure everything was taken care of same day. Great explanation of what needed to be taken care of right away and what can wait. More

by TULAANGENI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quicklane
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May 01, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear that our team provided thorough diagnostics and efficient service for you at Hawk Ford of xx. Charles! Your positive feedback about the clear explanations is greatly appreciated, and we aim to continue delivering exceptional care for your vehicle needs.

Helpful
April 22, 2024

Jerry was very helpful and helped me out alot! Made sure he took away my stresses by giving me a loaner car so I wouldn’t skip a beat in my daily life. Would def come back More

by MAXCAREY90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry,
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May 01, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that Jerry provided you with helpful assistance and ensured a seamless experience by providing a loaner car at Hawk Ford of xx. Charles! Your satisfaction is our priority, and we look forward to welcoming you back for any future needs.

Helpful
April 21, 2024

Came in for an oil change and I guess I just assumed the tires would be rotated, guess its my fault but I could have been asked. Service was great. More

by TJPAINGOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Colin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marisa Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Hawk Ford of St. Charles responded

At Hawk Ford of xx. Charles, we appreciate your feedback and aim to exceed expectations. We'll ensure better communication next time regarding tire rotation during your oil change. Thank you for acknowledging our great service!

Helpful
April 19, 2024

i deal with parts and service on a daily basis steve and his team and doug and his team are always there to assist me thanks More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Roby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2024 -

Hawk Ford of St. Charles responded

Thank you for the review! Based on your comments, I believe you meant to give us 5-STARS. Would you mind updating the star rating from 1 to 5? If there is a reason why you gave us 1-STAR, I would love for you to give me a call direct at 630-584-1800 ext. 830! My name is Jessica Vida, I am the Customer Experience Manager and I want to ensure you were taken care of! Thank you again!

Helpful
April 19, 2024

we at the sheriffs dept deal with several dealers i would rate steve staub in service and doug and his team in parts as the best people in their industry always. helpful and professional. More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Roby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Hawk Ford of St. Charles responded

At Hawk Ford of xx. Charles, we are honored to be recognized by the Sheriff's Department for our exceptional service and professionalism. Steve Staub in service and Doug with his parts team are dedicated to providing the best experience possible. We appreciate your continued trust and look forward to serving you with the same level of excellence.

Helpful
April 12, 2024

We can't speak more highly of Steve and his great level of service and professionalism. He is the main reason we keep coming to Hawk. He is simply outstanding. More

by sourna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Hawk Ford of St. Charles responded

At Hawk Ford of xx. Charles, we're thrilled to hear about the exceptional service and professionalism provided by Steve that keeps you coming back to us. Steve's dedication to outstanding service exemplifies our commitment to ensuring a top-tier experience for all our valued customers. Thank you for choosing Hawk Ford, and we appreciate your kind words about Steve!

Helpful
April 12, 2024

always a pleasure working with steve and doug and there staff would recommend hawks parts and service More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Roby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Hawk Ford of St. Charles responded

At Hawk Ford of xx. Charles, we're thrilled to hear that working with Steve, Doug, and our staff has been a pleasure for you! Your recommendation of Hawk's parts and service is greatly appreciated, and we look forward to continuing to provide top-notch assistance for all your automotive needs. Thank you for your support!

Helpful
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