My husband and I recently purchased a vehicle at a different Orlando dealership which ended up being a very bad experience. As a result, we were overly cautious and skeptical. Even though Chris was unaware of our recent experience, he was extremely patient and helpful during the purchase process. He essentially spent his entire afternoon with us, allowing us to take the time we needed to make the decision. Once we decided to purchase, there were a couple of hiccups that Chris ultimately got the General Manager Ryan involved in for a resolution. Ryan took the time with us to explain things and ultimately resolved our concerns. It was extremely rare to meet the General Manager of a dealership, especially when purchasing a used vehicle. Ryan made us feel like a valued customer and spent more time with us than most would have considered necessary. We felt we had made the right decision to make a purchase with Headquarters. It was apparent that the people in the organization were genuine from the salesperson all the way to the General Manager. We ended up working with two finance professionals, Steven Kerns the day of purchase and Marc Anglin the day after. Both men were consummate professionals and made us feel comfortable in the confidentiality of our information. I would highly recommend this dealership to others.