Heiser Ford Lincoln - Service Center

Service was great. Handled the items of concern regarding our vehicle. On the other hand, Communication regarding vehicle status needs improvement. Called multiple time Handled the items of concern regarding our vehicle. On the other hand, Communication regarding vehicle status needs improvement. Called multiple times without receiving a callback. More

My vehicle was at the dealership over a month. I got decent communication and customer service while my car was being fixed. Tony and Derek were very thoughtful through this process. Now I’m back I got decent communication and customer service while my car was being fixed. Tony and Derek were very thoughtful through this process. Now I’m back with the same issue. My car can’t be serviced right away and I no loaner is available and the service mgr won’t authorize a rental. 😡 my engine was only replaced a month ago. Feeling disappointed More

Quick and easy, showed us all the options. Explained in layman terms what was going on Explained in layman terms what was going on More

Was a awful experience. I would never deal with them again. They lied about my car I would never deal with them again. They lied about my car More

My service guy (Tony) is Very professional. The dealership is a little pricey but I like the location and the attitudes of the workers as well the atmosphere The dealership is a little pricey but I like the location and the attitudes of the workers as well the atmosphere More

Landon was very accommodating and resourceful and kept me updated. The truck was fixed right the first time and the tech Tim kept everything clean and tidy. updated. The truck was fixed right the first time and the tech Tim kept everything clean and tidy. More

I trust the service department will do the work necessary to keep me on the road. to keep me on the road. More

Excellent customer service, Ontime job delivery. Detail and educative interaction. I surely must return for another oil change. Detail and educative interaction. I surely must return for another oil change. More

Underwhelming & dishonest My vehicle was scheduled to hv all tires and the front wheel well cover replaced. Tires & Parts had to be ordered. I didnt want to continue to drive w/spare so service person said all tires and the front wheel well cover replaced. Tires & Parts had to be ordered. I didnt want to continue to drive w/spare so service person said they wld arrange a loaner & call me back. I nvr got a callback But did get a call from concierge saying they delivered my truck to my home, it was initially supposed to be brought to my office if all repairs were done. I asked concierge to hv the service person call me, he nevr did. I had to call later the next day to inquire what happened. Pretty sure the excuse gvn wasnt true, but gv him benefit of the doubt & just took my truck to Uptown for the couple thousand in repairs. HOWEVER, WHOEVER WASHED DID AN AMAZING JOB! More

This was my first time having my new car serviced, and I had no real complaints. had no real complaints. More