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Heiser Toyota

Milwaukee, WI

4.7
7,492 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,492 reviews

February 05, 2024

Communication was great and vehicle was ready sooner than expected Provided answers to all of my questions More

by Adrienne
Recommend Dealer
Yes
Employees Worked With
Service dept
Feb 05, 2024 -

Heiser Toyota responded

Adrienne, Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 05, 2024

The experience was very good. The person I worked with was professional and courteous and the my car was serviced within the timeframe he set More

by ddkrahn
Recommend Dealer
Yes
Feb 05, 2024 -

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 05, 2024

Great service on my car and gave me great information for future references He really informed me about my car More

by CNAVARRETE0
Recommend Dealer
Yes
Employees Worked With
Chris Dixon
Feb 05, 2024 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. Chris and our team appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 05, 2024

Delighted Service was quick and easy, in and out within approximately 30 minutes, Service Advisor was professional and friendly. Free car wash was an added plus. More

by RJMORGENSON
Recommend Dealer
Yes
Employees Worked With
Chris Dixon
Feb 05, 2024 -

Heiser Toyota responded

RJ, Thank you for your business and this review. We're happy to hear Chris and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 05, 2024

Great service. Speedy and good work. Clear communication Thomas provided great service. The work was done well and swiftly. There was clear communication on what wa More

by ADAMGARSKI2000
Recommend Dealer
Yes
Employees Worked With
Thomas
Feb 05, 2024 -

Heiser Toyota responded

Adam, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Thomas met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 05, 2024

Great experience! Chris was great to work with getting my tires replaced and an alignment completed More

by vtxdave
Recommend Dealer
Yes
Employees Worked With
Chris Dixon
Feb 05, 2024 -

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. Chris and our team appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 05, 2024

Great service. Tom was great. Tom is a great service representative and Heiser Toyota has been my trusted service provider for over 10 years. More

by SARMACOST
Recommend Dealer
Yes
Employees Worked With
Tom
Feb 05, 2024 -

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Tom and our team. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 05, 2024

There were services that I had completed at another shop last year that still appeared on the list of items Heiser recommended. It appears the technician who completed the service on my vehicle neglected to More

by TJONES971
Recommend Dealer
No
Employees Worked With
Peter Miszewski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
Feb 06, 2024 -

Heiser Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 04, 2024

I came in 1. 5 hrs early and they accommodated me. Worked out great. Efficient service. More

by RNRPACKER
Recommend Dealer
Yes
Feb 05, 2024 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 04, 2024

The team was extremely helpful, courteous and professional. Lorri whom sold me my car was very open about its condition. Which in today's used car market was above average. Most importantly we we More

by jareddmiller9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Pomeranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorri Aiono-Dimoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
Feb 05, 2024 -

Heiser Toyota responded

Jared, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Heiser Toyota are glad to have you as a customer. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

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