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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,489 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,489 reviews

November 29, 2023

Roger Droukas is awesome! If you were looking for something specific, he will help you find it. I love my new taco dubbed Raven! Thank you for everything! More

by EVA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Heiser Toyota responded

Thank you, Eva, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

November 28, 2023

Quick, easy, and efficient. Also let me know about some future maintenance items that will have to be addressed. More

by suitz2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian L
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Nov 28, 2023 -

Heiser Toyota responded

Thank you! Brian and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 28, 2023

Very please with appointment and they got the work done fast. Able to adjust my service time when I got stuck in traffic More

by mmdheritsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Porter
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joshua and our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 28, 2023

Very personable and quick. Answered all my questions. I had my oil changed and tires rotated. More

by ROSALIEDAVIS
Recommend Dealer
Yes
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Nov 28, 2023 -

Heiser Toyota responded

Rosalie, Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 28, 2023

Even though it's a fairly far drive, I'm always greeted immediately and Josh is always the one to jump up and help me. Even if he's busy, he will say, 'I'll be with you shortly Chris.' He then gives me an More

by chrisbork33
Recommend Dealer
Yes
Employees Worked With
Joshua Porter
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Nov 28, 2023 -

Heiser Toyota responded

Chris, Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad Josh was able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 27, 2023

Personable service rep with Josh and helpful pointing to discounts .Reasonable wait time to complete service. Some phone miscommunication in scheduling appointment. Cashier staff attentive More

by philrahs
Recommend Dealer
Yes
Employees Worked With
Joshua Porter
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Josh here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 27, 2023

Was happy with my service. They gave me a vehicle to use. Just bugged that the car wash was down. More

by emilybille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Driebel
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Nov 27, 2023 -

Heiser Toyota responded

Thank you for your business and this review, Emily. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 27, 2023

Was able to get an appointment when I needed and had great service from start to finish. More

by JENNYNICHOLS86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Driebel, Matt Foti
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Nov 27, 2023 -

Heiser Toyota responded

Thank you for your very kind review, Jenny. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 27, 2023

Always great! Always great expected wait time was as mentioned and did the work that needed to be done. More

by PJ0427
Recommend Dealer
Yes
Employees Worked With
Jason
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Nov 27, 2023 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 27, 2023

Purchased a used car with air bag light on and the dealership repaired The car had to be outsourced to a Kia dealership More

by jenster7777
Recommend Dealer
Yes
Employees Worked With
Tom
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Nov 27, 2023 -

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Tom and our team and don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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