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Heiser Toyota
Milwaukee, WI
7,488 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 7,488 reviews
November 14, 2023
Everything went well, except for wait time. Took about 3+ hours for oil change and lug nuts apposed to the 60-90 minutes I was told. I waited at dealership because of the time and would not hav Took about 3+ hours for oil change and lug nuts apposed to the 60-90 minutes I was told. I waited at dealership because of the time and would not have if I knew it was going to be that long More
by KLEMEMAT
Verified CustomerEmployees Worked With
November 14, 2023
My cabin filter was checked and it was recommended to me to replace the filter. The lid on the cabin filter was not put back on properly. Otherwise my oil change was good. to replace the filter. The lid on the cabin filter was not put back on properly. Otherwise my oil change was good. More
by ythao314
Employees Worked With
None of the staffs I came in contact with introduce themselves. I don't know any of their names.
November 14, 2023
Arrived 10 minutes early to my appointment only to be overlooked. Not sure if it was ‘Kevin’ but an associate went directly to the person standing behind me and assisted them first rather than asking overlooked. Not sure if it was ‘Kevin’ but an associate went directly to the person standing behind me and assisted them first rather than asking who was next in line. Resulting in me waiting and additional 10 minutes or 20 minutes in total. Unacceptable. More
by mjblades.mb
Employees Worked With
Kevin Driebel
November 14, 2023
Very clean and professional environment. Tom at the service desk was very knowledgeable and helpful explaining services done and those that need to be done. This is the first time taking my Tom at the service desk was very knowledgeable and helpful explaining services done and those that need to be done. This is the first time taking my 4Runner to this dealership. More
by ezimmwi
Employees Worked With
November 14, 2023
Heiser has been our go to dealer and service provider for 15 years, and we’ve been consistently satisfied. My only disappointment is Toyota’s termination of their sponsorship of US Speedskating. 15 years, and we’ve been consistently satisfied. My only disappointment is Toyota’s termination of their sponsorship of US Speedskating. More
by GEBAUER
Employees Worked With
Other Employees :
Kevin Driebel, Matt Foti
November 13, 2023
Darrin was great to work with. He stayed after closing hours to help us close on our new 4Runner and Darrin was incredibly patient & helpful. Darrin also helped us get more for our He stayed after closing hours to help us close on our new 4Runner and Darrin was incredibly patient & helpful. Darrin also helped us get more for our trade in than what was originally offered. I would work with Darrin again and I would highly recommend him. More
by Mike.S.
November 13, 2023
Al Hussain at Heiser Toyota did a fantastic job of communicating and working with us to get our new car! communicating and working with us to get our new car! More
by Lpwsp
November 13, 2023
Did not provide window sticker for next oil change. Overstated wear on brakes, which was verified by independent mechanic Overstated wear on brakes, which was verified by independent mechanic More
by MAHARWOOD
Employees Worked With
