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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,489 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,489 reviews

May 04, 2023

I went into the dealership to get an oil change. After two hours I went back to the service person to ask about the status of my car. I was told they haven’t started yet but it would be 10 minutes. More

by Infoguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter miszewski
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May 05, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

May 04, 2023

I didnt expect to buy a vehicle but I did and I love my new Tacoma More

by toddweik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
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May 05, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 04, 2023

Professional and courteous team at heiser. The entire purchase process was well managed from beginning to the end More

by DAN@PRESCRIPTIONANALYTICS.COM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 03, 2023

Very friendly and informative. My first time there and it was a great experience. I will be back! More

by J Dogg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 02, 2023

Christine was very friendly and knowledgeable. Very responsive to our questions. Would recommend her to others. More

by LAURIE.POWERS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christine , Colt Grandstaff
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May 04, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 02, 2023

James is a great salesman I will buy from him again this was my second vehicle I bought from him and he always finds me what I am looking for More

by angelo.gagliano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with James and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 01, 2023

James was a grate salesman. I will always go back to him for vehicles. This is the second vehicle I have bought from him and will continue buying from him and heiser toyota More

by angelo.gagliano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorri Aiono-Dimoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with James and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 01, 2023

Staff are very friendly and knowledgeable. They treat me very well and answer my questions. More

by mohamed Elsheikh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
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May 04, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 01, 2023

Had some work done on my vehicle. Service department was very personable and courteous. Work was done in half the time I expected. I was pleasantly surprised and happy with their work More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 01, 2023

Two hours for a scheduled oil change, and always an attempt to upcharge for unnecessary service. More

by dbstillings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can't remember neither one of the regular folks.
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May 05, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

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