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Heiser Toyota
Milwaukee, WI
7,547 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 7,547 reviews
April 13, 2023
Been a fan of Heiser. This is the second new car I bought from them. Great people all around. Al and AJ followed up promptly to any emails. Was able to get the car I wante This is the second new car I bought from them. Great people all around. Al and AJ followed up promptly to any emails. Was able to get the car I wanted because of their vigilance. More
by Cwebb
April 13, 2023
James was terrific. He communicated and was not pushy. He was kind and thoughtful, listened to what I wanted. He was honest about how long it would take. Very happy with He communicated and was not pushy. He was kind and thoughtful, listened to what I wanted. He was honest about how long it would take. Very happy with Heiser. More
by RUNMOMMY
Verified CustomerApril 12, 2023
Aisha and Shahat were extremely helpful. They went above and beyond and created a phenomenal customer experience. They went above and beyond and created a phenomenal customer experience. More
by DARRYLBENSON241
April 11, 2023
Very helpful and friendly staff. They always are there to assist me. I will always use this location for service. They always are there to assist me. I will always use this location for service. More
by KERIANN1022
Employees Worked With
Other Employees :
Bob Arciszewski, Noah Patnode, John Carlson, Jesse Dealba
April 11, 2023
My Sienna has been serviced multiple times over the last 6-8 months with a maintenance cost of over $10,000. The minivan is now over 5 1/2 years old. Unfortunately, I feel as though the repairs may not h 6-8 months with a maintenance cost of over $10,000. The minivan is now over 5 1/2 years old. Unfortunately, I feel as though the repairs may not have been needed. On some occasions, I was asked about the cost as to whether or not it was reasonable. I am concerned that I was overbilled for the service or that the service was not needed. I have owned multiple Toyota vehicles and never had to invest this much money into one vehicle in a matter of months especially when I work from home and rarely drive the vehicle. I am very hesitant about bringing the vehicle in for any additional service. I feel as though I am being taken advantage of. During the last service call, the initial service listed items which were recently done. However, the quote was just put together, but never reviewed by the service manager. He ended up removing several items, but then added more to the quote. At the end of the changes, I still paid a higher amount. I am very frustrated with the service and communication at Heiser. More
by JLS
Employees Worked With
Service Dept
April 10, 2023
I feel comfortable with my Toyota and the staff was helpful in making that possible helpful in making that possible More
by LORRY.ROENSCH
April 07, 2023
Good customer service very nice very clean very happy with all what they did thanks with all what they did thanks More
by Zidan959
Employees Worked With
Other Employees :
Kevin Garski, Bob Arciszewski, Taylor Nelson, Zach Doro, Noah Patnode, Ben Jarvis, John Carlson, Jesse Dealba
