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Heiser Toyota

Milwaukee, WI

4.7
7,489 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,489 reviews

February 02, 2025

Great service. Always friendly and helpful Always explains everything in detail. Always on time Nice More

by Sandijesion1
Recommend Dealer
Yes
Employees Worked With
Matt Foti
Feb 03, 2025 -

Heiser Toyota responded

Sandi, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 02, 2025

Friendly and knowledgeable employees Work was done in a timely manner. Work qas done right More

by Sandijesion1
Recommend Dealer
Yes
Feb 03, 2025 -

Heiser Toyota responded

Sandi, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 02, 2025

Peter was the only one I had contact with. He went out of his way to help me and was attentive to my young grandson as well. Please take care of his needs as he is a valuable asset to Heiser A More

by Deankusey1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Heiser Toyota responded

Dean, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Peter met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 02, 2025

It is awesome being with dealership of Toyota for getting our dream car! Thank for cooperation! More

by sarvar nazirov
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Heiser Toyota responded

Sarvar, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 01, 2025

I would have to say my experience at Heiser Toyota has been the best that I have ever had at a car dealer ever! Darrin, Jordan, Jakob and the whole team were all super professional and went out of their w More

by jnuscher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Darrin, Jordan, Jakub, and our team, and we look forward to working with you again. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 01, 2025

Service advisor Lori and the tech (didn't catch his name) took the time to listen to the random symptoms my car was exhibiting... instead of relying only on the "diagnostics" whose results changed from day t More

by maryskow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Heiser Toyota responded

Mary, Thank you so much for your excellent review! We are so glad that Lori had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 31, 2025

Al was honest, knowledgeable, and very responsive during our purchase of a used 2017 Sienna. He showed us a newer 2022 model and an older model of the Sienna, and negotiated the price fairly. He helped us p More

by LauraA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Heiser Toyota responded

Dear Laura, Thank you so much for your 5-star review. We are so grateful for your business and pleased to hear Al was able to make sure you went home with the vehicle with the features that were important to you! We are very glad you left Heiser Toyota a happy customer and we hope to work with you again!

January 31, 2025

Toyota offers quality customer service and reliable results as promised in a convenient location with a comfortable waiting area More

by chietpas2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Foti
Feb 03, 2025 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 31, 2025

My experience at Heiser was wonderful. I was a walk in and immediately greated by Jorgo and he found a sales associate to show me around amd find the Sienna I was interested in. Al was More

by scoughlin711
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you've enjoyed your experience with the Heiser team. Congratulations on your new vehicle and we hope to work with you again in the future!

January 30, 2025

Great service from the agent who assisted me. Definable coming back for better experience and referral. More

by Taofik.b.idrisabdullahi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Foti
Jan 30, 2025 -

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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