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Heiser Toyota

Milwaukee, WI

4.7
7,663 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,663 reviews

February 22, 2023

When I bought my car Heiser beat the other dealers by over $2000. I continue to bring my car here for maintenance checks. More

by MikeyZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Heiser Toyota responded

Mikey, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 22, 2023

It was a very friendly environment with clear communication and a prompt turnaround time for the service I requested. More

by MATT.CZERVIONKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Heiser Toyota responded

Matt, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 22, 2023

Honest, clean, convenient, helpful, knowledgeable, welcoming, courteous, quality, affordable, dependable, friendly, stress free, on time. I enjoyed working with Tom on my Tundra’s maintenance. More

by TIMOTHYSTERNKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Feb 24, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 22, 2023

They forgot to tighten the lug nuts on 2 of my wheels. Not forgot 1 lug nut, they missed TEN of the twenty lug nuts on my car. When I called the manager I got “we’ll look into it” as an answer. This is a More

by MDiJulio27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Kuckuk
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

February 22, 2023

I never have to wait to get checked in when Im at Heiser for service. Everyone is helpful and professional. More

by TMSCHIEDEMEYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Pomeranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Goran Filipovic, Aisha Fernando, John Carlson
Feb 24, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

February 21, 2023

Al Hussain was very easy to work with. He had the car in which I was interested ready to drive. He listened to what I requested and made it happen. Jakub was equally as attentive. They More

by mike.hansen
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Heiser Toyota responded

Mike, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Al and the Heiser Team were able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

February 21, 2023

Very satisfied with the efficient service. They obtained the needed part and fixed the issue in a day! Thank you! More

by Lori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Lowther
Feb 28, 2023 -

Heiser Toyota responded

Lori, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 21, 2023

The service was excellent They were both very knowledgeable as well as honest. Alex was also a great help and all were very patient. More

by SKILLEBREW21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorri Aiono-Dimoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff, Aisha Fernando
Feb 21, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 21, 2023

The overall car buying experience here was tremendous. My wife and I had experienced less than ideal situations while looking for a car previously. We found a car online at Heiser and called to make sure More

by Nate
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Heiser Toyota responded

Nate, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Al and the Heiser Team were able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

February 18, 2023

They were very informative regarding my service and the car rental was seamless. Thank you More

by NSWEISBECKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Colton
Feb 20, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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