Heiser Toyota

Poor Quality Control Normally I have had good experiences with the service department but on this last visit they failed to put the oil cap back on. When I discovered what Normally I have had good experiences with the service department but on this last visit they failed to put the oil cap back on. When I discovered what had happened I had oil everywhere including my garage floor and driveway. They cleaned the car but apparently they have no intention of doing anything about the mess in my garage. I was told that management would be in touch with me and I have yet to hear from them! Things happen but when it is due to their error you expect to be made whole and right now I am not. More

Great customer service. Joe Kuckuk is excellent service rep. He is personable, professional in customer service. I Come back to Heiser for personal touch! Maintenance service Joe Kuckuk is excellent service rep. He is personable, professional in customer service. I Come back to Heiser for personal touch! Maintenance service has been spot on. More

Great service Everyone is friendly and explain things well. They are pretty accurate in wait time and told me about upcoming service that will be needed and the app Everyone is friendly and explain things well. They are pretty accurate in wait time and told me about upcoming service that will be needed and the approximate cost. More

New Car Pleasure to work with from beginning to end. Didn’t feel forced, let us take our time. Answered all the questions we had for them. Pleasure to work with from beginning to end. Didn’t feel forced, let us take our time. Answered all the questions we had for them. More

Straightforward The sales representative was pretty helpful and understood my needs. Overall the experience was good. I feel I got a decent deal for a very good car. The sales representative was pretty helpful and understood my needs. Overall the experience was good. I feel I got a decent deal for a very good car. More

Great experience! James was extremely attentive and paid close attention to our needs throughout the process of buying a new Rav4. We did challenge him with a number o James was extremely attentive and paid close attention to our needs throughout the process of buying a new Rav4. We did challenge him with a number of specific requests, but he was up to the challenge. Shahat did a great job on a very busy day of getting to the point and not trying to push anything we didn't want or need. Roger was well versed on the technology details regarding Apple Car Play and helping my wife easily understand how to best utilize the options. Pat was able to locate the exact car we were looking for and made sure our pricing was fair for both parties. More

Oil change The service person was kind and pleasant. Kept me in the loop of how long the wait would be. Thans toyota for having such great customer services. The service person was kind and pleasant. Kept me in the loop of how long the wait would be. Thans toyota for having such great customer services. More

Oil Change As usual, my experience at Heiser was a positive one. Although they were very busy, the staff was attentive and polite. The oil change is a good dea As usual, my experience at Heiser was a positive one. Although they were very busy, the staff was attentive and polite. The oil change is a good deal and the waiting area is very pleasant. More

Wonderful. Mr. Al Hussein was so courteous and informational. He made our deal just as we wanted. Al was very efficient and made our experience very effective. Mr. Al Hussein was so courteous and informational. He made our deal just as we wanted. Al was very efficient and made our experience very effective. More

Airbag recall service Service was performed as stated in time they said it would be completed. The service department was friendly and provided a great place to wait or use Service was performed as stated in time they said it would be completed. The service department was friendly and provided a great place to wait or use car shuttle service to work/home. More