Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heiser Toyota
Milwaukee, WI
7,497 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 7,497 reviews
July 27, 2019
Did a good job Just had to go in for a regular 5,000 mi check up and they did a good service. The only thing I would say is (this may be seen as good or bad) they to Just had to go in for a regular 5,000 mi check up and they did a good service. The only thing I would say is (this may be seen as good or bad) they took almost an hour to do. I’m not sure if this is standard or what but I felt like it could’ve gone a little quicker especially since they make you book an appointment. More
by ERIN
Verified CustomerEmployees Worked With
Chue Lee
July 27, 2019
Great experince and great people I've had the great pleasure meeting and working with Altaf Hussain and the staff at Heiser Toyota. Altaf was very helpful kind and patient with me.He I've had the great pleasure meeting and working with Altaf Hussain and the staff at Heiser Toyota. Altaf was very helpful kind and patient with me.He listened to my concerns and needs. I felt he was very informative and gave me great advise. He went the extra mile working with me and making me feel comfortable. I was treated with respect and dignity by all Heiser Toyota staff members. I feel very pleased with the deal I received on my new Camry and will recommend Altaf and the staff at Heiser Toyota to my family and friends. Beside walking away with a great car, I'm walking away making new friends. Sincerely, Bonnie Fischer More
by bonnie
July 27, 2019
Wonderful experience We have worked with Al in the past and he never fails to impress. He’s very friendly, very knowledgeable, answered all of our questions, and very pa We have worked with Al in the past and he never fails to impress. He’s very friendly, very knowledgeable, answered all of our questions, and very patient. It’s a real pleasure doing business with him. He represents Heiser well. More
by Dr. j.
July 26, 2019
Bought a brand new Toyota Camry SXE From Al I walked into Heiser Toyota to buy a new car. Al was one of the nicest salespeople I have ever met. I He walked me through everything I needed to k I walked into Heiser Toyota to buy a new car. Al was one of the nicest salespeople I have ever met. I He walked me through everything I needed to know about the Toyota I was interested in. The price I paid was great as was the service I received. After purchasing the car, he went over every possible detail explaining all the new gadgets. I would recommend Al to all of my friends interested in buying a car. More
by Sue K
Employees Worked With
July 26, 2019
100k Full Service at 110k Had many questions about details of 100k Service \ Tune-up for 2013 Venza. Somewhat confusing as details listed in Service Log Book was not comprehens Had many questions about details of 100k Service \ Tune-up for 2013 Venza. Somewhat confusing as details listed in Service Log Book was not comprehensive and did not mention fluid flushes, spark-plug replacement, etc. Worked with Service Advisor Dana Schilz who guided me through the details. I had thought that this “100k Service” had been done before we purchased this vehicle at 104k in November 2017 from this dealership; it seems it had simply been a Thorough Inspection prior to sale. Caveat: Buyer Beware. Otherwise very happy with this vehicle. More
by NU2DONALD
Employees Worked With
Vincent Lor, Dana Schilz
July 26, 2019
Sequoia and Highlander Service Brought both vehicles in for service, one brand new, and one 13 years old. The entire service team was quick and efficient and I felt advised vs pushe Brought both vehicles in for service, one brand new, and one 13 years old. The entire service team was quick and efficient and I felt advised vs pushed, which I value greatly. More
by acmeece
July 26, 2019
Ostrowski's - Awesome Service!!! We arrived late in the afternoon after I got off work and as a result kept Jason and Goran well past closing time. They were very gracious and answer We arrived late in the afternoon after I got off work and as a result kept Jason and Goran well past closing time. They were very gracious and answered all our questions making sure we understood everything we were discussing. Jasaon went above and beyond in explaining the features of the car we purchased and did not make us feel rushed or like we were a burden Jason made a nice follow up call which we appreciated. Overall, it was a very pleasant car buying experience! More
by OFAMILY2001
July 26, 2019
New tire purchase Awesome job and wonderful to work with. Dana did the leg work to find just the right tire for my truck. She took my request about the noise I was hear Awesome job and wonderful to work with. Dana did the leg work to find just the right tire for my truck. She took my request about the noise I was hearing and the team figured out that it was a fan belt. Peace of mind is why I keep coming back. More
by TIMOTHYSTERNKE
Employees Worked With
Dana Schilz
July 25, 2019
Service took to long They don't have enough service advisor. The wait was to long. Whe I did get a service advisor she was great and answer all my questions and got me out They don't have enough service advisor. The wait was to long. Whe I did get a service advisor she was great and answer all my questions and got me out of the dealership as fast as possible. More
by JIMA1945
Employees Worked With
Dana Schilz
July 25, 2019
Longer Than Quoted I was told that my service would take 45 minutes, 1 hour tops. The service took a little over 90 minutes. Normally; I would not mind, but that day I h I was told that my service would take 45 minutes, 1 hour tops. The service took a little over 90 minutes. Normally; I would not mind, but that day I had another appointment which I should have comfortably been able to keep. Since I was going to be late for my next appointment, I had to contact someone to push that appointment back. It was a hassle. More
by BrmBrm
Employees Worked With
Chue Lee
