Heiser Toyota - Service Center

They followed through and communicated well, willing to show you what’s found that needs servicing on my vehicle. show you what’s found that needs servicing on my vehicle. More

The first man at the service desk was whining about having to do extra work to check the warranty for my tire kept repeating how time consuming it would be. I knew it would be covered. He kept trying t having to do extra work to check the warranty for my tire kept repeating how time consuming it would be. I knew it would be covered. He kept trying to talk me into just paying. I reminded him this was his job unless he wanted to pay the $400. I’m sure he just wanted to go home as he was working later than he was supposed to…he let me know this area times. sure enough after 15 minutes he got the approval. He left me with a really bad taste about this dealership’s service. Joshua Porter was great…he helped me after the 1st man left and when the tire was changed. More

Fast service at a decent price. The online appointment scheduling via the website was down, The online appointment scheduling via the website was down, More

Zero stars for the actual service department 5000 stars for my sales agent that I bought the car from. Drop the car off for a three hour job. Three weeks later the car was done. The only conversation with for my sales agent that I bought the car from. Drop the car off for a three hour job. Three weeks later the car was done. The only conversation with the service department was for them to tell me, it was not going to be done in three hours, and that they had a loaner for me to take home. After that point, my sales agent was the only person I had conversation with and updates from. When I came to actually pick my car up, service department couldn’t even be bothered to find my paperwork and give me my key. Went to the cashier and unfortunately, she tried to find the paperwork in my key, but could not. My sales agent happen to be working so we found him, and he explained where our paperwork was and where the key was and went and got them for us. I am supposed to bring my car back in sometime in December for an oil change and with the way the service department handled my car this last round. I am really not confident they know how to do that but I’m hoping they will. More

I was happy that I was able to get reassured nothing was wrong with my car. wrong with my car. More

The wait time was good and the waiting area was clean. Service was good overall Service was good overall More

Hit or miss experiences, last time was good. Vehicle was done on time which I appreciated. Vehicle was done on time which I appreciated. More

Every time I see Peter never greets or smiles he need to be retrained on customer service. be retrained on customer service. More

This was a huge job! They explained the problems and kept us informed. Matt was great! They explained the problems and kept us informed. Matt was great! More

Went above and beyond. Very helpful, good communication. There was a convenient place to sit and work while I waited. Very helpful, good communication. There was a convenient place to sit and work while I waited. More