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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,137 Reviews

4,137 Reviews of Heiser Toyota - Service Center

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June 11, 2024

Kind, informative, good communication of situation with car. Offered insight on how to keep car in good shape More

by jprbravo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Dixon
Jun 11, 2024 -

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 10, 2024

Came in to get a dash cam install, even confirm with parts department for fitment when they open up told me it doesn’t fit my car. Waste of my time! More

by ttyaaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Heiser Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please contact me directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 08, 2024

Very pleased with service today! I felt very welcomed and very well taken care of. More

by mckenna.kane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 08, 2024

Close mouths don’t get fed! Make sure you fully understand what you’re paying for. They really do go out of their way to try and scam you. It’s pretty sad and quite frankly ridi More

by CHEEIAVANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Hicks III
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Kuckuk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Porter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Gong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
Jun 12, 2024 -

Heiser Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 08, 2024

They had all my data and knew the history of my vehicle right away. I was very pleased with the service. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda the sales lady , Christopher Graesing
Jun 09, 2024 -

Heiser Toyota responded

Thank you, Mark, for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we could help and hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 07, 2024

The service was efficient and employees were very communicative regarding the maintenance and additional services. More

by anonymous22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Heiser Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 07, 2024

Lori was very pleasant and professional she was also apologetic for my the wait time. More

by MEEKERS71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our priority, and we're happy to hear that Lori met your expectations. Thank you for choosing Heiser Toyota; we look forward to having you as a valued customer for many years! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 06, 2024

The service desk was great. Very supportive and informative. I was entirely satisfied with my visit. More

by cameronmvalk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Foti, Christopher Dixon, Christopher Graesing
Jun 06, 2024 -

Heiser Toyota responded

Cameron, Thanks for sharing about your service experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 04, 2024

The people in the front and are working hard and are cooperative and courteous. But in my eyes an hour and 45 minutes is way too long for an oil change. More

by KGAHAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Heiser Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 04, 2024

The service I received this week was prompt, effective and without surprises. Very pleased with the service I received. More

by robert.langenohl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Graesing
Jun 05, 2024 -

Heiser Toyota responded

Robert, Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad Christopher was able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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