Helms Bros., Inc.

Gls 450 Very good service mike was great to work with. Would recommend to anyone works really well in difficult situations. I would use mike again for a car Very good service mike was great to work with. Would recommend to anyone works really well in difficult situations. I would use mike again for a car need. More

Friendly ,courteous, knowledge & willing to work w/customer My first experience with Mercedes and first time leasing was pleasurable. Michael was willing to work with my budget and just about made my budget. My first experience with Mercedes and first time leasing was pleasurable. Michael was willing to work with my budget and just about made my budget. I was a bit disappointed for the added expense for coverage (optional) on the day of signing as well as being told I had some features to later find out, I did not. Jergins was extremely patient and knowledgeable during my test drive and training. He answered all my questions and everyone at Helms Bros offered continued assistance whenever necessary. Thank you More

Leashing He is professional and kindness on time delivered I know him since 2015 He keep checking customer any problem in car Got good relationships Than He is professional and kindness on time delivered I know him since 2015 He keep checking customer any problem in car Got good relationships Thanks Jeff More

Great & Experienced Sales Person! Been working with Jason for over 10 years for leasing! He is responsive, understand our needs and always help us to find the right vehicle. Been working with Jason for over 10 years for leasing! He is responsive, understand our needs and always help us to find the right vehicle. More

Pleasant ,professional , and none pushy. Pleasant experience , Mike, was a very experienced ,helpful salesman. I felt very well advised and treated .the car fit exactly the description on the Pleasant experience , Mike, was a very experienced ,helpful salesman. I felt very well advised and treated .the car fit exactly the description on the EM. I would recommend Helms Brothers Mercedes very highly. More

Helms Bros, What's going on with my car title? I have recently bought the car(C300 4matic) with full payment at the end of lease(June 21, 2018), which I have leased from Helms Bros. Due to my p I have recently bought the car(C300 4matic) with full payment at the end of lease(June 21, 2018), which I have leased from Helms Bros. Due to my planning to abroad soon, I was asked to pay with cashier's check from my sales person which will expedite the whole process of getting the car title. When I bought the car(June 21, 2018), my sales person told me that the car title would be at the Helms Bros before July 4.  The car title would take about 2 weeks and sent it out to the Helms Bros. Once the car title gets Helms Bros, he would let me know when the car title arrives there. Now, it's been little over a month and nothing happened. I was patiently waited for any answers about my car title but nothing happened. That's when I decided to call and asked what happened with my car title(July 24, 2018). Then I called the Helms Bros sales person and he told me that he will try to find out about my car title and give me a call but never returned me a call. Next day, on July 25, 2018 in the morning, I called him again but told me that he will find out to see what happened for my car title and give me a return call but he did not call me again. Therefore, on that same day around 2pm. in the afternoon, I went to see him and told me that he was going to find out what happened for my car title. So, I went to Helms Bros service center for my car inspection. After the car inspection, I went to see him again, he told me that the lady who was in charge of the car title wasn't there, gone for the day.  And, he told me that the car title takes about 60 days and it will be delivered to my home directly, not  Helms Bros. However he will definitely find out what happened with my car title and would call me back on July 26, 2018, but never called me till now. At that time(June 21, 2018) of purchasing the car, he told me that it will be better to pay with cashier's check so that it will expedite the whole process of getting the car title, which I would receive the car title within 2 weeks, whereas the personal check takes much longer time about one month. Also he told me that the car title would be delivered to Helms Bros directly. Since he is not keeping with his words and change the stories around, I am now wondering about what's happening to my car title. I am looking forward for any answers from Helms Bros, soon. Overall, I feel good about the services that the Helms Bros  provided me but, I am very disappointed and dissatisfied with this situation. More

Servic From drop off to pick up, smooth sailing. Jack , our service advisor kept us informed of when car would be ready, what they found , and car looked BR From drop off to pick up, smooth sailing. Jack , our service advisor kept us informed of when car would be ready, what they found , and car looked BRAND shining new on Pick Up! Thank you Jack!!! More

Excellent Friendly and intelligent service with Andrea. Did quality research on all my possible options and always kept in close contact. I could communicate wi Friendly and intelligent service with Andrea. Did quality research on all my possible options and always kept in close contact. I could communicate with her after normal business hours. More

HELMS BROS THE BEST. I have been dealing with helms bros for 15 years and i was always pleased with the service provided but this time around Erick Manzanilla exceeded all I have been dealing with helms bros for 15 years and i was always pleased with the service provided but this time around Erick Manzanilla exceeded all my expectations ,he was prompt .pleasing and a great sales person in general. More