Helms Bros., Inc.

My first Mercedes Benz - wonderful experience at Helms Bros. I was driving a BMW X3 but not too happy with it. I walked in Helms Bros. & met Jason as recommended by my friend. I asked for a similar size 4x4 SUV I was driving a BMW X3 but not too happy with it. I walked in Helms Bros. & met Jason as recommended by my friend. I asked for a similar size 4x4 SUV since I am tiny. He recommended GLA & GLK. Jason is very polite, friendly, professional, patient & knowledgeable about all Mercedes models. I went back next day with my husband to test drive. He cleaned up the snow & offered us a test drive on GLA, GLK & C300. I had chosen the loaded GLK350 & picked up 2 days later. Jason was so patient to teach us how to use our first Mercedes. It was great pleasure to have Jason to assist us. We had wonderful experience with Jason at Helms Bros. Driving my new GLK350 I feel so blissful, happy & full of self-confident. Thank you Jason, thank you Helms Bros! From Maria Poon. More

It was amazing!!! Great service! Wilhem Frank is such a nice and friendly salesperson and gave me all the best offers for me. I'm so happy with my purchase :) he did a Great service! Wilhem Frank is such a nice and friendly salesperson and gave me all the best offers for me. I'm so happy with my purchase :) he did a GREAT job!!!! More

Mikey Mercedes will always be the "Salesman of the Year!!!" If you're in search of the PERFECT salesman, look no further than Michael Nekava aka Mikey Mercedes (917-459-7640) at Helms Bros. Mercedes Benz (AMG C If you're in search of the PERFECT salesman, look no further than Michael Nekava aka Mikey Mercedes (917-459-7640) at Helms Bros. Mercedes Benz (AMG Certified) located in Bayside, New York. My family and I have been a part of the Helms Bros Mercedes Benz family for the last 10 years. Mikey Mercedes has made every single transaction (10 and counting) seamless and enjoyable. You will NEVER be able to find another salesman like him. Mikey listens to your needs/wants in a new vehicle instead of trying to push you into a vehicle that you can't afford. I say it everytime I go to the dealership, Mikey is the ONE and ONLY reason why my family purchases and leases cars from Helms Bros. Mercedez Benz. If is was not a part of the dealerhsip I would NOT be there anymore. No matter where you go, we will follow you. Thank you Michael Nekava for giving me a reason to always think of Helms Bros Mercedes Benz. You're the epitome of class and respect. Keep up the great work!!! I'll see you in a few weeks for my new car :) More

Excellent Buying Experience Excellent buying experience with Marlon Matamoros. He spent all of a long afternoon with us, doing a test drive, working out a price, going through a Excellent buying experience with Marlon Matamoros. He spent all of a long afternoon with us, doing a test drive, working out a price, going through all the paperwork, clearly explaining all the car features, and then overcoming a last-minute hurdle, all so that we could drive away in our 350 wagon. Hope the car is just as good. Louis Hedgecock More

Jeff Stampler is awesome!! I recently bought my first Mercedes, 2015 CLA 250, and I love it!! We had a few minor issues within the first few weeks after picking up the car but I recently bought my first Mercedes, 2015 CLA 250, and I love it!! We had a few minor issues within the first few weeks after picking up the car but Jeff took care of everything for me. Also the service department was awesome, took care of the issues and got the car back to me quickly. I will definitely be back to Helms in a few years for our next car!! More

no hassle, no games My 3rd Mercedes deal was nice and straight! no hassle, no games. I was able to save my times, and some $s,( I guess). If one of my family members o My 3rd Mercedes deal was nice and straight! no hassle, no games. I was able to save my times, and some $s,( I guess). If one of my family members or friends looking to get Mercedes, I Will definitely recommend this dealership! I THANK YOU JASON!!! More

top notch service! car not so much i purchased my car less than a year ago and it gives me nothing but problem with the lights etc. i probably seen andy 10 times already within the past i purchased my car less than a year ago and it gives me nothing but problem with the lights etc. i probably seen andy 10 times already within the past 10 months. however thanks to andy lin he always go ABOVE AND BEYOND to help me out.i also wanna thank andrea she's been really helpful and friendly as well. i couldn't speak highly about you guys! i salute u guys. god bless !! P.S and i also wanna mention all the front desk ladies. they are very welcoming!!! More

UPMOST CUSTOMER SERVICE!! Thank you Maurice for helping out the whole process and accommodating my schedule. Maurice was very helpful in terms of picking out a car and pricing Thank you Maurice for helping out the whole process and accommodating my schedule. Maurice was very helpful in terms of picking out a car and pricing and most importantly he was very precise (honest). He was persuasive but not pressuring, unlike some sales rep, they tend to be pushy and impelling, which makes me uncomfortable; however i did not experience that with Maurice. It was a pleasure working with Maurice. I am a satisfied customer and will definitely send some referrals to him. More

MAURICE is the BEST!!! Just picked up our new car. MAURICE helped us and was VERY patient. He went over the whole car with us and kept asking if we had any questions. Very Just picked up our new car. MAURICE helped us and was VERY patient. He went over the whole car with us and kept asking if we had any questions. Very kind and respectful of our time. Had everything ready when we got there for pickup. Also met the manager Jennifer Lang who gave us a great deal and was just as courteous. My family has been buying and servicing cars from Helms for years. Great company with a great staff. THANK YOU again for another wonderful car buying experience. More

Simply Outstanding! This will be the fourth vehicle I purchase, and the first one from Mercedes Benz. I have had experiences dealing with sales representatives and manag This will be the fourth vehicle I purchase, and the first one from Mercedes Benz. I have had experiences dealing with sales representatives and managers from many different dealerships, but never have I seen such exceptional service! My sales representative Kelvin Nunez has been astonishingly accommodating and understanding. From the moment I walked in, I was greeted with the most impressionable and professional way. I was immediately taken to the vehicle I was interested in and given a full and detailed explanation on every little detail. Although it took him a while to locate a test vehicle, the test drive was memorable and comfortable. Unlike some other dealerships where sales representatives exaggerate the vehicle's advantages, Kelvin was always honest and never at one point did I feel as I was being pushed. He was truly concerned about me getting the vehicle I truly desired! Even during negotiations, he was kind, courteous, and never pushy. But most importantly, he was never dishonest about the transaction, always being truthful and honest making the entire transaction very transparent! John Kunz appraised my vehicle. Although I did not have much interactions with him, he was always kind and very perceptive. Although I could not come to agreement initially with John, he nevertheless has left a truly positive impression. Finally, Suzanne Cochrane was/is the general manager of Helms Bros. There is so much that can be said about her, but I believe I can summarize by stating that "Suzanne redefines the standard for a dealership!". Under her leadership, it was immediately apparent that she had raised the service quality at this dealership to levels unheard of before! She was very apologetic about the delayed test drive, and even took her time to personally greet me and thank me during the negotiations the next day! Overall I was very impressed with this dealership and I definitely look forward to dealing with them in the future again! UPDATE 03/02/2015 My experiences over the past few days really solidifies my opinion with regards to this dealership. I just cannot express how satisfied I am with their level of service. After the negotiations and during the process of picking up the vehicle, I ran into issues with registering the vehicle. As a result I was unable to purchase the vehicle I was interested in. I tried to rectify this issue, visiting the dealership multiple times over a span of three days. At this point, Suzanne Cochrane, the General Manager; recognized me invited me into the office of Jennifer Lang, the Sales Manager. There, they revealed that I wasn't just another statistics on their system. They were actively discussing my case and trying to work around the issue. Eventually, Jennifer Lang and Suzanne Cochrane called every person involved into the office and figured out a solution to the problem! I have never seen such amazing service from a dealership before! I would like to thank Suzanne for continuously looking into this issue. I would not have been able to obtain this level of service anywhere and I would definitely not be purchasing a Mercedes Benz vehicle if it weren't for you. You have saved me countless hours and made what would normally be a frustrating experience a really exciting one. Furthermore, I would like to thank Kelvin Nunez who not only had the dedication to providing excellent service, but also the patience to deal with my constant inquiries into the situation. More