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Helms Bros. - Service Center

Flushing, NY

4.1
147 Reviews

147 Reviews of Helms Bros. - Service Center

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July 07, 2015

Excellent as Always! I recently brought my car in for a warranty repair on my Eco Start/Stop system and the service was excellent! My service advisor, Jack Liparoto, regul More

by Sstef13
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jul 10, 2015 -

Helms Bros., Inc. responded

We are so glad you had a positive experience with our service department! Jack and the rest of the staff in our service department always do an amazing job. Thank you for your business and we look forward to serving you again!

July 04, 2015

Need service? I've been servicing my car with helms for over two yrs now and that's because Sean Savage is awesome and the best in person to see for any of your car More

by Bastardized Nation
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Savage
Jul 06, 2015 -

Helms Bros., Inc. responded

Sean is an amazing part of our team here at Helms Bros and we are so lucky to have him! We will be sure to pass along your kind words to Sean and we thank you for your business and review!

June 24, 2015

Good Service I had come EMRACE issues with my new C300. My service advisor was Daniel Rhee, who was very professional. He was genuinely concerned with my time co More

by jpap218
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jul 02, 2015 -

Helms Bros., Inc. responded

We are so happy you had a pleasurable experience here at Helms Bros with Daniel. He is an amazing member of our staff and we are so lucky to have him! We hope your mbrace issues were resolved and we look forward to serving you again!

June 24, 2015

Excellent service! Brought in my 2008 r350 for some repairs was given a loaner cla250 to use until the work was completed. Very pleasurable experience! Car was repaired More

by JP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Ma
Jul 02, 2015 -

Helms Bros., Inc. responded

We are so happy your 2008 r350 is as good as new now! We strive for 100% customer satisfaction and we are so glad to hear you had a pleasurable experience! Thank you so much for your review and we look forward to your next visit!

June 24, 2015

Horrible Service and General Management As owner of S63 2015 i had certain expectations when it comes for service. WORST DEALERSHIP EVER. Sales staff tries hard to make a sale but SERVICE More

by MIKHAIL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jul 07, 2015 -

Helms Bros., Inc. responded

Here at Helms Bros. we value all of our clients and understand the level of expectation they have and deserve. We strive each and every day to exceed that expectation. There are a few occasions where elevated privileges have to be rescinded. This is only done when we are left with no other options. As a part of the Helms team for the last 34 years there is NO ONE nor anything more important to me than the client and the experience we offer. I will continue to make that my priority. Suzanne Cochrane General Mgr. Helms Bros. Inc.

May 28, 2015

The service staff don't give update of status. Just like what my title is. Also, they don't return your call, and they don't have a loaner car for warranty repair. They had to rent a car from enter More

by jian li
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Kyle Ma
March 11, 2015

top notch service! car not so much i purchased my car less than a year ago and it gives me nothing but problem with the lights etc. i probably seen andy 10 times already within the past More

by alfredo lingad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mar 17, 2015 -

Helms Bros., Inc. responded

Thank you so much for your helpful feedback! We are glad that all of your vehicle's issues have been handled quickly and efficiently by our service department! Andy, Andrea, and the rest of our staff will all be so happy to hear of your satisfaction! We look forward to serving you again in the future!

January 22, 2015

Superior Service!!! Excellent Service! They go above and beyond for their clients. If I had to give an award to for the most professional and value their customer award i More

by slachhman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jan 23, 2015 -

Helms Bros., Inc. responded

We are so pleased that you enjoyed your time with us! Jeffrey will be so happy to hear of your satisfaction, and we sincerely hope you are enjoying your new vehicle! We thank you for your recommendations and we look forward to seeing you again in the future!

November 26, 2014

Helms Bros is what a business should run In the past 7 years, I've had my car inspected and serviced none anywhere else except Helms Bros. This so far the one dealership that I trust and can More

by vincentschwarz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Kearns
Dec 03, 2014 -

Helms Bros., Inc. responded

Thank you so very much for your wonderful words. We are glad that you have been kept satisfied with each visit, and we plan to continue satisfying you! We look forward to seeing you again in the future!

November 26, 2014

we are very pleased with the services and all Always get good services there very happy with service advisors who is very efficient and courtesy Also the services that was done on the car . More

by angsavanee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Savage
Dec 03, 2014 -

Helms Bros., Inc. responded

We are committed to customer service and we are glad that you are satisfied! We look forward to pleasing you in the future!

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