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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,514 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,514 reviews

August 02, 2021

Love Henry Brown! Just bought our 3rd vehicle from HB and the third buy was by far our best experience. Dwayne found us exactly what we were looking for, in our price range and was able to get in, sign the p More

by Alanna George
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff ( Finance Guy)
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Aug 02, 2021 -

Henry Brown Buick GMC responded

Alanna, Thank you so much for your kind words for Dwayne, and for taking the time to leave us this wonderful feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 02, 2021

Very pleased with the service my family and I had received…everyone was very friendly, courteous, attentive, and professional…Rick Francis is awesome as well as what I already stated he is also very More

by JusPips
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Francis
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Aug 02, 2021 -

Henry Brown Buick GMC responded

Thank you so much for choosing Henry Brown Buick GMC! Congrats on your new purchase, and let Rick, Joe and our team know if we can be of any more assistance! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 31, 2021

Everyone at Henry Brown is very friendly and you truly feel like a special customer when you're there. For sales, we totally trust Dwayne Champion because we know he will take good care of us and we can' More

by JT12061929
Recommend Dealer
Yes
Employees Worked With
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2021 -

Henry Brown Buick GMC responded

It's fantastic to hear that Dwayne provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 30, 2021

Ben and Blake Brown are the best I so enjoy working with them to get my new car I love my Buick illusion it’s so beautiful and riides so nice and these guys are just super people they are kind and considera More

by NALBERTI4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Hughes
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Jul 30, 2021 -

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear that Ben and Blake were able to serve you and demonstrate our commitment to great service. Congratulations on your new vehicle! If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

Aug 07, 2021 -

NALBERTI4 responded

First of all I just realized I called it a Buick illusion instead of Envision so that shows you I’m an old lady who doesn’t know what she’s talking about but if you ever need a new name for a Buick you can use illusion I’ll sign that off to you and I want to thank Ben again he met with me I took the title and the key to him Unfortunately I didn’t get to see Blake that day but I appreciate him so much too and I also want to give thanks to Brad he went out stood in the hot sun and showed me some more things on how my car works I’m learning slowly but surely so I want to thank Brad for his patience and help I couldn’t remember his name the last time I did the survey but as I said I’m old and forgetful so forgive me but I know that you have an outstanding staff and Mr. Brown you have raised two fine boys who are a credit to your business and all the staff there have been very kind and I appreciate them not making fun of me when I showed up the other day calling it the illusion I just love this car it’s a dream it’s awesome probably the best car I’ve ever had thank you guys bye-bye

July 28, 2021

Joel Price was our customer rep, Joel was thorough in going over all the options in our new vehicle and answered all of our questions. He gave us a fair price immediately and didn’t have to “check with h More

by DDHLOBO2017
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Price sales and Sante ? Finance
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Jul 28, 2021 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC. Your feedback and rating mean a lot to us. We're glad Joel was able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 28, 2021

Very nice experience dealing with Henry Brown Buick GMC which looking to upgrade my 2013 Yukon SLT which was getting high in mileage we spoke was actually,2 salesman mr. Rob Upchurch and Mister Rigo Ramire More

by GENEWOOD1950
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Upchurch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas James
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2021 -

Henry Brown Buick GMC responded

Gene, Thanks for your feedback on your recent visit to Henry Brown Buick GMC. I'm glad to hear that we were able to assist you with choosing the 2018 Yukon Denali and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 28, 2021

"Champ" saved the day! He was approachable, informative, truthful and professional dealing with my lease end agreement, especially with just moving here from out of State. He took care of my deal efficient More

by heather
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cavalliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Front Desk Receptionist, Auree
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Jul 28, 2021 -

Henry Brown Buick GMC responded

Heather, Thank you for taking the time to share your feedback with us. Dwayne and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 28, 2021

Great people great location friendly knowledgeable staff use them for all our service and car needs. Now I’m just running out of words Good day. More

by SELCHERTSNAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Meade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
Ryan Teschke
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Jul 28, 2021 -

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear Mike and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 26, 2021

I was told they had a Yukon Denali and Yukon AT4 in stock and available for purchase drove from Texas and was told they didn't have any in stock. Wasted my time. More

by Carlos
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Joel Price "JP"
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Jul 27, 2021 -

Henry Brown Buick GMC responded

Carlos, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 25, 2021

Fantastic experience, very informative staff. Raif went out of his way on several occasions to keep us informed every step of the way. Great guy More

by chad and carrie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil, Sante, Raif Sagieh
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Jul 25, 2021 -

Henry Brown Buick GMC responded

Chad and Carrie, we are very happy to hear that Raif provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Congratulations on your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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