Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Henry Brown Buick GMC
Gilbert, AZ
1,560 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,560 reviews
May 17, 2021
I was referred to Butch and he made it a very simple enjoyable process. From the start to finish it was a fantastic experience. I will be recommending Butch to everyone I know. enjoyable process. From the start to finish it was a fantastic experience. I will be recommending Butch to everyone I know. More
by hollidaym1
May 17, 2021
Butch was so easy to work with. He got our order I. And kept us updated. He never made us feel like we were a burden or bothering him. He was always happy to help. Worked hard for us on the deal and we are kept us updated. He never made us feel like we were a burden or bothering him. He was always happy to help. Worked hard for us on the deal and we are so appreciative. More
by Shideh D.
May 14, 2021
Great easy experience! Thank you! First time customer. Shopped around for a long time with low inventory. Very painless process. Thank you Rigo for all your help! Shopped around for a long time with low inventory. Very painless process. Thank you Rigo for all your help! More
by DARWINWALL
Verified CustomerEmployees Worked With
Rigo Ramirez
May 13, 2021
From our initial contact with Zach (on Facebook) to him handing us the keys to our brand new ride- not a beat was missed. He made sure we understood our options, and educated us on the differences between handing us the keys to our brand new ride- not a beat was missed. He made sure we understood our options, and educated us on the differences between the models. Working with Joe was no different. He expedited the finance process, but didn't miss any explanations. Made sure we understood the terms & even saved me a step by scanning our documents to my email. We ended up with our dream vehicle! More
by Knewlyknox
May 13, 2021
We bought a vehicle from Zach this weekend. This was, by far, the best and easiest car buying experience we've ever had! Zach and Joe (in Finance) were a great team... a seamless process from beginning to e far, the best and easiest car buying experience we've ever had! Zach and Joe (in Finance) were a great team... a seamless process from beginning to end. Will definitely buy from them again! More
by laurie.casarez
May 13, 2021
I’ve got two trucks from Blake Brown this year and received nothing but the absolute best service. His team goes above and beyond even delivering the vehicle to my work received nothing but the absolute best service. His team goes above and beyond even delivering the vehicle to my work More
by ERNESTOTAG
Employees Worked With
May 12, 2021
Salesman Richie, Finance Dave and Management Unknown person worked with us to find the correct vehicle. Very polite and helpful. Listened to what type of vehicle and deal we were looking for. person worked with us to find the correct vehicle. Very polite and helpful. Listened to what type of vehicle and deal we were looking for. More
by Jtjsr0620
May 11, 2021
Butch was very honest with us from the beginning and had a few options of vehicles ready and pulled up when we got there. We also worked w Adrienne in finance and she worked hard to get us an affordable rat a few options of vehicles ready and pulled up when we got there. We also worked w Adrienne in finance and she worked hard to get us an affordable rate and monthly payment. Everything from picking out a car to financing was very smooth. Highly recommend working w Butch and Adrienne! More
by Natasha Encinas
May 10, 2021
Service was right on! It was quick and smooth, and salesman and finance had it together. I did buy a used car(Toyota), but my did always brought Buicks!! salesman and finance had it together. I did buy a used car(Toyota), but my did always brought Buicks!! More
by DAVBAR3_40
May 10, 2021
Well let me tell you I left. My service manual at the dealership and called serval times and no one has answer me. Then I was charged a service charged at my bank became my old bank do not receive th dealership and called serval times and no one has answer me. Then I was charged a service charged at my bank became my old bank do not receive the payoff from your dealership had to place a stop payment on a payment that was taking out my account for thirty dollars. Was told that it would be returned to me .Still waiting for owners manual to arrive.NOT A VERY Happy customer now, called DwayneC four times and no response for him. This is our second car we have bought from you. If you could look into is for me would deeply appreciate this. Ms Flo Kosiek More
by FLOSSYCK
Employees Worked With
