Henry Brown Buick GMC

I bought the car I wanted, but felt the salesman could have gone a step more. The previous lease owner returned both sets of key fobs, but no attempt to find the second fob was made. Car was not was have gone a step more. The previous lease owner returned both sets of key fobs, but no attempt to find the second fob was made. Car was not washed for delivery to me the new owner. More

Ben Brown what is my salesman he made the entire experience very pleasant he answered all my questions and explained everything in detail I couldn’t be happier with my purchase Mr. Brown and his tea experience very pleasant he answered all my questions and explained everything in detail I couldn’t be happier with my purchase Mr. Brown and his team was fantastic I would certainly recommend him to my friends and family More

They’re amazing!! One - everyone is super friendly. There is no pressure - they show you what you ask for. Ask for Conor! He’s the best! Great price and great vehicle. They complete a safety inspection and g is no pressure - they show you what you ask for. Ask for Conor! He’s the best! Great price and great vehicle. They complete a safety inspection and give you the car facts. They also have a great kids area to occupy the little ones when you’re signing papers. They gave us a loaner while they did some updates on the car and made everything very easy! The next car we buy will be from here for sure. I’ll be telling everyone I know about Henry Brown and Conor. Eiji in financial is quick and great to work with. More

Great service and got the deal done quick! We appreciate the easy process. The car is in amazing condition. Thank you so much, HB Team! the easy process. The car is in amazing condition. Thank you so much, HB Team! More

We just bought a new GMC Terrain and we had the best time at Henry Brown Buick GMC. Our salesman was Zach Harmon. I would recommend anyone that wants to laugh and enjoy the whole car buying experience to com at Henry Brown Buick GMC. Our salesman was Zach Harmon. I would recommend anyone that wants to laugh and enjoy the whole car buying experience to come ask for him. We were joking the entire time, he really did go above and beyond to make sure he understood our needs and wants. He found the exact vehicle we were looking for, and helped find the extra perks that were important to my wife. He introduced us to Joe who was able to help her find the exact interior she wanted. I know we will come back to see Zach for our next vehicle and will recommend to all family and friends. Thank you Zach and the Henry Brown team. More

Butch and Eiji made it very easy to order and purchase our new GMC truck. Great customer service. We live on the other side of the valley, so it was worth drive! Thanks guys! our new GMC truck. Great customer service. We live on the other side of the valley, so it was worth drive! Thanks guys! More

HB GMC and Joey Muna have made this new truck purchase experience even better then the last one. I am not sure how they do it since other dealerships can't seem to get anything right. It's why we keep co experience even better then the last one. I am not sure how they do it since other dealerships can't seem to get anything right. It's why we keep coming back. Amazing experience from start to finish. More

Great customer service Finance was extremely on point, Great customer service Finance was extremely on point, she answered all our questions and explained the process entirely. Accessories dept. Kenny Go Great customer service Finance was extremely on point, she answered all our questions and explained the process entirely. Accessories dept. Kenny Gonzalez was very pleasant and has a lot of knowledge about extras I am not going to have installed. More

Dwayne Champion was the best dealer I have ever worked with. He was very confident and made me feel comfortable in my purchase. The entire staff was very friendly and helpful. I will definitely buy my nex with. He was very confident and made me feel comfortable in my purchase. The entire staff was very friendly and helpful. I will definitely buy my next car at Henry Brown Buick! More

Service started out great. We were sent to Phil to order our truck. After that everything was downhill. It was extremely difficult to get updates as calls and texts went unanswered, when I was given an upda our truck. After that everything was downhill. It was extremely difficult to get updates as calls and texts went unanswered, when I was given an update it was a picture of a computer screen with codes that I had no knowledge of. I got my best information and updates from GMC’s Facebook page or the chat feature on their website. I was asked to come in several weeks before my truck was ready to sign financing paperwork so by the time my truck was actually delivered to me I only had 2 weeks before my first payment was due. Upon procession of the truck, which is black so EVERYTHING shows, it was covered in scratches. I had already made an appointment to have my brand new truck ceramic coated where I was charged $600 for imperfections (scratches), which should have never been an issue with a truck fresh off the lot. With no help from my salesman, I was able to get management to reimburse the additional costs I endured. After spending over $80,000 and waiting over 2 months I guess I just expected more. I expected updates when asked for them, I expected the accessories I asked my salesman to add to be on my truck, I expected a grace period between my down payment and my first loan payment, I expected a clean shiny truck free from defects. Several times I was asked if I owned a business and I’m not quite sure why this matters. Maybe I wasn’t as important as a business owner that comes in every year to buy new vehicles and that’s why I was treated as such. More