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Henry Brown Buick GMC

Gilbert, AZ

4.8
1,777 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,777 reviews

October 21, 2025

Tim Tracey was excellent as usual. He was professional helpful and did all the work to make this happen in conjunction with his other team players Waggy and Jeff Stone. Thanks very muc More

by shiannandjohncollins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelsey Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wagner Harrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Richey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Tracey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Stone 5 Star
Oct 21, 2025 -

Henry Brown Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 20, 2025

Quick, professional, friendly and i got exactly what I wanted. Butch was incredibly knowledgeable. I give Henry Brown five stars and would recommend them to anyone! More

by JEFFSTONE90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2025 -

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 19, 2025

Great Dealership, outstanding service and a huge selection of used trucks with low mileage. All used trucks look brand new and have been well taken care of More

by websterbell72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ranger Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2025 -

Henry Brown Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 19, 2025

Henry Brown GMC is the best! Blake Brown is the best there is! Thank you! More

by jriggs.rci
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2025 -

Henry Brown Buick GMC responded

Thanks for sharing your thoughts about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 19, 2025

My husband and I only went to look atca truck on a Saturday. No plans buying a truck at all. At the end of thecday we had a knew truck. The flow of everything was very easy, not stressful and More

by tazcavey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rickie Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rigo Ramirez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Tracey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2025 -

Henry Brown Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 18, 2025

Tim Tracey and his staff are very professional. I would recommend this Dealership to anyone looking for a vehicle More

by JJMORGANAZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Tracey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2025 -

Henry Brown Buick GMC responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 18, 2025

Long time Henry Brown customer. Over 30 years combines with Brown and Brown. Ben Bown is outstanding (but busy) and the service was great. More

by TREYCOWLEY8739
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Meade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Richey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Stone
Oct 18, 2025 -

Henry Brown Buick GMC responded

Trey, thank you for your long-standing loyalty to Henry Brown Buick GMC! We are happy to hear about your positive experience with our service team. It's great to know that Ben provided you with outstanding service, even while being busy. We appreciate your feedback and look forward to your next visit. Sincerely, The Team at Henry Brown Buick GMC

October 14, 2025

I wish there was better communication! I reached out many times and it took many text messages to get a response. Throughout the entire transaction there was no verbal communication on t More

by JDILLARD0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
Oct 15, 2025 -

Henry Brown Buick GMC responded

Thank you for sharing your experience with us. We appreciate your feedback regarding communication during your recent transaction. At Henry Brown Buick GMC, we understand that effective communication is important, and we’re always striving to improve in this area. We’re glad to hear that you’ve had a positive experience with our service center and with Nick. Your comfort and satisfaction are important to us, and we would like to address your concerns about the truck’s condition and the dent issue. Please feel free to reach out to us directly so we can assist you further with your work trucks and any outstanding issues. Thank you for your continued support, and we hope to provide you with a better experience in the future. Sincerely, The Team at Henry Brown Buick GMC

October 14, 2025

Great people to deal with. Tyler was exceptional. Overall, we had a very pleasant and enjoyable experience More

by cagaulrapp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Cavalliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Holtzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2025 -

Henry Brown Buick GMC responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Henry Brown Buick GMC are glad to have you as a customer. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 14, 2025

It was the best car buying experience I have ever had. Rickie and the team were a joy to work with - they showed me everything I needed to know on the vehicle. Will buy all of my future vehicles here! More

by lovering3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rickie Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2025 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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