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Henry Brown Buick GMC
Gilbert, AZ
1,553 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,553 reviews
January 24, 2024
It's good to find a dealership that is looking out for me. I felt like the entire team was working to serve me and provide me with the best vehicle possible for the money I wanted to spend. You can defini me. I felt like the entire team was working to serve me and provide me with the best vehicle possible for the money I wanted to spend. You can definitely tell this is a family owned dealership. I will buy from them from now on. More
by ERICK21
Verified CustomerEmployees Worked With
January 22, 2024
Great dealership, we keep coming back! Friendly, courteous and knowledgeable! We are always taken good care of! Friendly, courteous and knowledgeable! We are always taken good care of! More
by CARLAWORTHAM
January 22, 2024
Butch and Phil had to work hard to get the truck I wanted, and in a timely manner. Another dealership had the truck wanted and they were able to do a dealer trade. This is the second time we have used wanted, and in a timely manner. Another dealership had the truck wanted and they were able to do a dealer trade. This is the second time we have used Butch as our salesman and he both times took good care of us. More
by marytwe
Employees Worked With
January 21, 2024
It takes to long to get out of there from the time you chose a vehicle till the time you go through financing. We paid by check but still toke a little too long to get the car. chose a vehicle till the time you go through financing. We paid by check but still toke a little too long to get the car. More
by EYKYNELM
January 20, 2024
Process to buying a car is always a pain. Spent 2.5 hours there. They could work on the process, no one likes to spend their entire day at a dealership Spent 2.5 hours there. They could work on the process, no one likes to spend their entire day at a dealership More
by BRUSH8FIRE
Employees Worked With
Jordan smith
January 20, 2024
It was the most convenient and simple transaction I’ve ever dealt with. I spent less than 20 minutes in the dealership due to finishing paperwork online. Dwayne especially made my experience as smooth as ever dealt with. I spent less than 20 minutes in the dealership due to finishing paperwork online. Dwayne especially made my experience as smooth as possible. More
by TOMGOERS
January 19, 2024
Have been buying cars from Henry Brown dealerships since they were on Main St in Mesa in the 1980's. Always great service, great salespeople and staff. I'll continue buying from them in the future. they were on Main St in Mesa in the 1980's. Always great service, great salespeople and staff. I'll continue buying from them in the future. More
by BKERR4979
January 16, 2024
Butch Shearer was great to work with. I would recommend him and the dealership to anyone looking for a simple straight forward experience. I would recommend him and the dealership to anyone looking for a simple straight forward experience. More
by randy.conrad
Employees Worked With
January 11, 2024
Quick, easy process . ... Sales and fiancé were GREAT ! Highly recommend this dealership if your looking for a new OR used vehicle. ... Sales and fiancé were GREAT ! Highly recommend this dealership if your looking for a new OR used vehicle. More
by AMYH.ANDMYKIDS
Employees Worked With
January 10, 2024
The deal made (started with misrepresentation of mileage) took weeks to resolve … (settled for $1k back) NOW the “complete checkout” of the truck was ALSO FALSE … no windshield wipers fluid, no inspection took weeks to resolve … (settled for $1k back) NOW the “complete checkout” of the truck was ALSO FALSE … no windshield wipers fluid, no inspection or current oil change … certainly nothing was what was told or represented and very disappointing- flew from Montana … and finding more things is a huge discouragement … disheartening experience!! More
by TRICIAKNOLL
Employees Worked With
