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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,557 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,557 reviews

April 04, 2023

Great experience good people quality gmc product treated like family. Convenient and friendly no issues More

by ACSARAGER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keven Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cooper, Jim, Eric
Apr 04, 2023 -

Henry Brown Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 02, 2023

I was glad to see the large inventory on hand as well as the number of vehicles that could be ordered. More

by hammbonz10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Henry Brown Buick GMC responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 01, 2023

Easy purchase I have had. No pressure, no gimmicks, and Dewayne worked his tail off looking for the exact truck I wanted. More

by DAVIDLATITUDECHANGELLC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Henry Brown Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 31, 2023

Liked the car, Jose very knowlegeable about the Terrain. drove 2 of them. Took awhile to come to a price and once we did things really slowed down. Over in finance it looked like alot of people walking aro More

by JBWEST52
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Bejarano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2023 -

Henry Brown Buick GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

Apr 03, 2023 -

JBWEST52 responded

Can't beleive that you do not have my contact information, Spent at leats 2 hours there filling out paper work. I guess you can add this to list also. We tried to look up where we could start making Ppayment to. We looked up GM financial of arizona. I showed a map of the US, and it did not show that there was one in Cockeysvill MD 21030. I did call a number in Az. as no ph. # was liisted on the contract, and was able to get business started.

March 30, 2023

Working with Adrienne and Joel was fantastic. They were kind and made our experience very easy. Would definitely recommend. More

by MCARMICHAELCB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2023 -

Henry Brown Buick GMC responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 30, 2023

It was great place to look for a new truck. They had lots of trucks to choose from More

by bruceec
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Smith
Apr 01, 2023 -

Henry Brown Buick GMC responded

Thanks for sharing your thoughts about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 29, 2023

Dwayne Champion was by far the best salesman I have ever dealt with! He was never pushy about a sale and found us exactly what we were looking for. More

by WARDELL.NEWELL.III
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Henry Brown Buick GMC responded

Congratulations on your new vehicle! We are so glad that Dwayne had the opportunity to work with you, and that he and our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 28, 2023

Our salesman, Jordan, was very efficient. When I told him what I was looking for, he had suggestions and knew exactly where the vehicles were on the lot. Great guy! Thank you Jordan! Joe, More

by Scott Gancarz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan smith - 5 stars!
Mar 28, 2023 -

Henry Brown Buick GMC responded

It's fantastic to hear that both Joe and Jordan provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 27, 2023

Both Gabe & his manager were easy to deal with & provided answers to all my questions. More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Henry Brown Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Gabe and our team met your expectations. Thank you again for choosing Henry Brown Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 27, 2023

Salesperson provided no standards of integrity or truthfulness on my attempt to purchase a vehicle. Friendly smiles while lying to your face is not indicative of respect. More

by Tom
Recommend Dealer
No
Employees Worked With
Gabe Harmon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Henry Brown Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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