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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,557 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,557 reviews

October 23, 2022

I truly believe this was the best car buying experience I have ever had in my life, I'm also kinda old More

by S.TEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Teschke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2022 -

Henry Brown Buick GMC responded

Thanks for sharing your thoughts about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 23, 2022

My experience was good. The atmosphere was calm and not chaos. Ronnie was great and not pushy More

by GORTIZ814
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Thompson
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Oct 23, 2022 -

Henry Brown Buick GMC responded

It's fantastic to hear that Ronnie provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 19, 2022

Great customer service super friendly and helpful. Ben brown mike tarwaters and Amy are my go to team at the dealership when I need a trade . There the reason I keep coming back More

by GSTEWA4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike tarwaters and amy
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Oct 20, 2022 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 19, 2022

The last time we leased a car from Henry Brown we had a horrible experience nine years ago, we decided to try it again and the experience has not changed. we will never come back to Henry Brown GMC and wil More

by HUNTERDA1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Upchurch
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Oct 20, 2022 -

Henry Brown Buick GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly.

October 18, 2022

Ben’s team is great to work with. I’ve been using them for years. Highly recommend them More

by CHADCHEFF3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2022 -

Henry Brown Buick GMC responded

Chad, Thanks for your feedback on your recent visit to Henry Brown Buick GMC. I'm glad to hear that Ben was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 16, 2022

Henry Brown has been where I have purchased two vehicles. I have been very pleased! More

by VCISCO.6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas James
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Warwick
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2022 -

Henry Brown Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 13, 2022

I’ve never had an easier, faster, seamless vehicle purchase. Everything was very quick, no pressure, hoped in my new truck within an hour of finishing the deal More

by MUNSONLEIF15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2022 -

Henry Brown Buick GMC responded

Thank you so much for choosing Henry Brown Buick GMC! Congrats on your new truck, and let us know if we can be of any more assistance! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 12, 2022

Best car purchase experience we’ve ever had. Thanks (muy bueno) to our sales reps Jose Rodriguez & Rigo Ramirez. More

by TERECA.GARNER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2022 -

Henry Brown Buick GMC responded

We are very happy to hear that Rigo and Jose provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 11, 2022

Great service and professionalism. Able to help us when we were basically stranded.. Drove away satisfied. More

by THETADS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2022 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 11, 2022

The sale person, good service place is nice and clean , dealer is big and easy to find More

by JACK6209
Price
Recommend Dealer
Yes
Employees Worked With
Rickie Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2022 -

Henry Brown Buick GMC responded

Thank you for your business and this review, Jack. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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