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Herb Chambers BMW of Boston

Boston, MA

4.8
2,431 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,431 reviews

October 29, 2021

I have leased several cars from Herb Chambers over the last 15 years and Sheraz Sheikh is my sales representative. Sheraz is outstanding and provides the highest quality customer service that I have eve More

by richard.toelke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheraz Sheikh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Herb Chambers BMW of Boston responded

Thank you for all of your support over the past 15 years, Richard! We're so glad that Sheraz continues to earn your loyal business with his excellent service and we appreciate you recommending him to your friends & colleagues. Thanks for being a Herb Chambers BMW of Boston customer - we look forward to your next visit!

October 29, 2021

the entire experience was a pleasure. i called on an emergency basis and was told to bring my car in right away. James explained everything to me and kept me informed throughout the day. Thanks so muc More

by Kevin M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Herb Chambers BMW of Boston responded

It was our pleasure to assist you, Kevin! Thanks for trusting James & the Herb Chambers BMW of Boston team with your business. We hope we can be of service to you again in the future!

October 29, 2021

Work was as scheduled and on time. It is always a good feeling to have a dealership work so well with a customer. I write this with sincerity and gratitude. More

by love4cars464
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Herb Chambers BMW of Boston responded

Thank you so much for the kind review! It was a pleasure having you visit us here at Herb Chambers BMW of Boston and we hope to see you again in the future. Take care!

October 26, 2021

I received excellent service from Badis at this location. The dealership use “smart pricing algorithm” to get the best average price in the market for used car, thus eliminates the old fashion way of hagglin More

by HughNg06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Badis Boussetta
Oct 27, 2021 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to leave us this kind review! We're delighted to hear that Badis took such wonderful care of you and we'll be sure to let him know how much you appreciate the service he provided. Your business is greatly appreciated by the entire team here at Herb Chambers BMW of Boston and we hope we have the privilege of working with you again in the future!

October 26, 2021

Excellent professional friendly all the questions were answered in a way that I understood and I am satisfied with the attendances thanks More

by Hector comander
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Dias
Oct 26, 2021 -

Herb Chambers BMW of Boston responded

We love hearing from our satisfied customers, Hector! See you next time at Herb Chambers BMW of Boston!

October 24, 2021

I bring my car to BMW Boston for service even though I bought it at another dealer. Boston associates are thorough, efficient and pay attention to customers, no attitude. More

by Gloria Kwei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the wonderful comments about our team! We appreciate you trusting Herb Chambers BMW of Boston with your vehicle's service needs and look forward to your next visit with us!

October 24, 2021

Excellent service: the staff takes care of the car but equally importantly they care about the customer and things going smoothly. More

by MA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Herb Chambers BMW of Boston responded

Your confidence in us makes our day! Thank you so much! - Herb Chambers BMW of Boston

October 22, 2021

They were very through and attentive. The work was done in timely manner. An excellent experience. Extremely happy with my service advisor. More

by Douglas.a.casey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Herb Chambers BMW of Boston responded

Douglas, we are so happy to hear that you had such a great time working with our team at Herb Chambers BMW of Boston! Thank you for your business.

October 22, 2021

Hadi Eslami, my sales consultant, is outstanding. This is the second car I’ve acquired from him and I have referred many friends and colleagues. He is a pleasure to do business with. He is knowledgeable and More

by JoeC7505
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the kind comments! It's wonderful to hear that Hadi continues to earn your loyal business and we appreciate you recommending him to your friends & colleagues. Thanks for being a Herb Chambers BMW of Boston customer. We appreciate your business and look forward to your next visit!

October 22, 2021

Friendly and helpful service. I especially appreciated the video of the mechanic reviewing the work on my vehicle. It helped me decide what additional work I wanted done. The service representative was More

by Roger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the wonderful feedback! We appreciate you trusting the Herb Chambers BMW of Boston team with your vehicle's service needs and hope to see you again next time!

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