Herb Chambers BMW of Boston

what a difference a person makes I have a brand new 540i that had an issue with the driver's side door - it wouldn't open from the inside. I called the dealership and couldn't get a I have a brand new 540i that had an issue with the driver's side door - it wouldn't open from the inside. I called the dealership and couldn't get a loaner for 3 weeks. I texted my salesman, Kevin Bugbee, who told me, "we're gonna change that" He called me in 10 minutes and told him to meet him first thing in the morning at the dealership. What he had waiting for me was HIS car to take (a 435 convertible) - who does that? My car happened to be ready by the end of the day, however, I couldn't get back to the dealership until after 5:30. He called me and said, no problem, take my car for the night, and I'll see you in the morning. Company representatives like Kevin are 1 in a million and I will never forget this experience More

Top notch sales service! My wife and I were thrilled working with James. We were in the market for a new car and we weren't quite sure what we wanted. We were coming out of My wife and I were thrilled working with James. We were in the market for a new car and we weren't quite sure what we wanted. We were coming out of a 7-series and the only original criteria my wife had was that she wanted something smaller. James took note of my wife's personality, likes and dislikes and helped guide us to not only the right car for her, but also which options that made it a perfect match! For example, she wanted smaller (4-series), but not cramped and easy access (Gran Coupe), sporty and attractive (M-package, custom paint/interior), winter ready (X-drive, Cold weather package), easy to maneuver (Park assist and top-view camera package, and most of all, fun (Surround sound, Apple car play). He was extremely patient and went out of his way to make sure we got exactly what we were looking for. He entertained my young son and had a personal gift for him the next time we came in. He even came in on his day off just to finish things up for us and get her behind the wheel sooner. He went above and beyond and we can't say enough about the quality service he provided. Thanks again, James. You're the best! More

First time used car buyer Apart from my first car purchase when I was 16 years old, I've never purchased anything but brand new vehicles. I fell in love with the BMW 650i Conv Apart from my first car purchase when I was 16 years old, I've never purchased anything but brand new vehicles. I fell in love with the BMW 650i Convertible, but quickly realized that "new" was way out of reach for my budget. The Internet has changed the way people source and purchase vehicles and after months of searching for a nice, pre-owned 650, I came across one for sale at Herb Chambers BMW. I filled out the online form and received a quick response from Nick Lagas. He was able to answer all of my questions about the vehicle and even sent me copies of the CPO inspection report. I was trading in my Mercedes-Benz C450 AMG which literally didn't have a scratch on it and my wife was freaking out that we were trading in such a nice car for one we've never actually seen. Nick assured me that the condition of the vehicle as represented online and by phone was accurate and they even offer a 5-day, no-hassle, money-back guarantee and a 30-day credit if you aren't fully satisfied. Since I live in Chicago, I needed to pay for the shipping of both cars which added a bit of expense, but when the car arrived last week, I was astounded at how beautiful my "new used" BMW 650 was! Miguel Banos in finance was also very helpful and the application and paperwork process via FedEx was quite simple too. I'd highly recommend Herb Chambers BMW, Nick Lagas, and Miguel Banos if you find yourself in the market for a new or pre-owned BMW. Top notch professionals every step of the way! More

Abdou makes it easy!! Abdou just sold our family our fifth BMW in 6 yrs. We happen to be riding by and stopped by with no appointment. Within in minutes he had the perfect Abdou just sold our family our fifth BMW in 6 yrs. We happen to be riding by and stopped by with no appointment. Within in minutes he had the perfect car with a great deal . He worked on our schedule and met our terms. I actually broker car deals for my media clients so I am well versed in the process. He exceeds all expectations and you leave feeling completely satisfied. A true gentleman!! More

Great experience, easy and supportive! Leased a car here and was helped by Omar in Sales and Justin in Finance. They were both great. Omar understood exactly what I wanted for my car, keepi Leased a car here and was helped by Omar in Sales and Justin in Finance. They were both great. Omar understood exactly what I wanted for my car, keeping in touch throughout the whole process. Justin was also fantastic. They both really went out of their way to make it easy for me to lease the car. Would definitely come here again and recommend this to others if they were looking to buy/lease a BMW! More

The best auto purchasing experience ever From the moment I walked in the door the people at Herb Chambers BMW treated me with dignity and respect. I have always wanted to own a BMW, but as From the moment I walked in the door the people at Herb Chambers BMW treated me with dignity and respect. I have always wanted to own a BMW, but as a teacher I hadn't been able to justify the cost. Sheraz and Justin worked with me to get the best deal on an amazing 2017 BMW X1. There was no back and forth between Sheraz and some unknown and unseen sales manager. There was no intense pressure from Justin to purchase unneeded services. And John helped me to navigate through all of the many features that the car had so I would be able to fully enjoy my new car. I was worried I wouldn't be taken seriously or not treated well because I am not wealthy and do not make a lot of money. My experience couldn't have been further from this scenario. I highly recommend to anyone searching for a new vehicle to go to Herb Chambers BMW. You will not regret it!! More

Jennifer's new car We loved the service we received at Tom Bush they are great to work with . I would recommend this dealership to my friends!and family We loved the service we received at Tom Bush they are great to work with . I would recommend this dealership to my friends!and family More

Another excellent experience with Herb Chambers BMW Boston Excellence is defined as a talent or quality which is unusually good and so surpasses ordinary standards. Having purchased and maintained multiple veh Excellence is defined as a talent or quality which is unusually good and so surpasses ordinary standards. Having purchased and maintained multiple vehicles with BMW of Boston, I knew right where to turn when looking to lease last week. I can confidently say their team members clearly define client service excellence. I’d like to take a moment to sincerely congratulate, thank, and recommend the Herb Chambers BMW of Boston for a job very well done! The job is much more than selling and maintaining vehicles – it extends to managing and maintaining a strong client relationship, something many dealerships forget. Melissa Steffy, Nicole Aponte, Ahmed Jabrane, and Justin Shin went above and beyond to make my experience the very best possible. They have extended this high level of service to all those I’ve referred to their dealership. Melissa, Nicole, Ahmed, Justin — I love my new car, thank for pulling everything together so quickly. More