Herb Chambers BMW of Boston

Prompt service with excellent communication. The offer of Uber to and from the dealership is appreciated The offer of Uber to and from the dealership is appreciated More

This dealership is awesome. Almed and Omar were a pleasure to work with, no pressure to purchase our vehicle. We will definitely refer this dealership and Almed & Omar to friend Almed and Omar were a pleasure to work with, no pressure to purchase our vehicle. We will definitely refer this dealership and Almed & Omar to friends and family. Very pleased with our purchase and how kind we were treated by the whole sales department as we walked through the door. More

Amazing service and nice atmosphere. The price was fair and they got her job compete in less that 2 hours. The price was fair and they got her job compete in less that 2 hours. More

My sales person was responsive and kind. When my car arrived, it had damages on the front bumper. The sales rep quickly resolved the issue by sending it to the body shop for repairs. My When my car arrived, it had damages on the front bumper. The sales rep quickly resolved the issue by sending it to the body shop for repairs. My experience with the finance department was quite the opposite. I was rushed through the process, judged for not choosing any of the optional warranties and the when signing the finance papers, the papers were taken from me while I was reading them, before I could fully read them and placed face down on the table. More

Herb Chambers diagnosed and fixed the problem with my X5 that others were not able to solve and they did it in a timely manner. that others were not able to solve and they did it in a timely manner. More

One of the most sophisticated, deceptive, slick scams I have ever encountered. The non-profit foundation that owns the 2010 X5 is selling or donating it so as not to be subjected to more intentional financ have ever encountered. The non-profit foundation that owns the 2010 X5 is selling or donating it so as not to be subjected to more intentional financial exploitation by this company. We received three recalls for this car during the last five years, allegedly requiring immediate dealer attention. ( Not expected for a car that is known for quality.) In fact, the recalls are nothing more than clever and deceptive ways to create a sense of urgency and allow Herb Chambers to evaluate your car for triple ordinary price repairs. In each case, the estimate for additional "service" and repairs supposedly needed was always around $5000. In this week's visit the total was just below this amount and included unneeded items such as flushing the brake fluid for $260 and replacing a windshield cowl for over $1700 after it disintegrated without cause. They also claimed there was massive oil leakage, despite the fact that there has never been any oil on the garage floor or requirement to add additional oil to maintain the appropriate current levels. There is no doubt that from the time you arrive on the property, every member of the well-trained staff treats you like you were the Dalai Lama. They'll give you rides, snacks. and polish your shoes, if necessary. But the truth is, it is part of their facade and ploy to allow them to gain your complete trust, exploit your ignorance of mechanical issues, and inflate costs to the very maximum with which they can get away. Repairs and service at the dealership are at least three times what they cost at the independant shop that regularly maintains our vehicle. The company knew exactly why the car was being brought in for the bolt replacement and how long that might take, but waited until I got there to tell me they needed to keep the car overnight. this was so they could prepare a video and estimate of allegedly critical repairs needed and send it to me by email for approval. They ignored my email response that asked to not flush the brake fluid after I was advised by an experienced mechanic that it was not necessary. I managed to get the price down to $500 from the $700 they wanted, but was charged a couple of hundred for the list they prepared to earn them and additional $5000. So, I actually paid them to attempt to scam us. While I know there is little I can do, I have taken photos of the alleged repairs and have serious questions as to whether even the recall of replacing the vanos bolts was completed. I am preparing a detailed letter to BMW corporate and Chambers management to outline my arguments but expect no rational or civil response. They know exactly what they are doing to make this dealership one of the most profitable in the world. But there are other ways to fight crap like this where you cannot trust a dealership to be fair and honest. One recent post of mine got 1.6 million views on Facebook with several hundred thousand engagements. I hope to achieve the same with the post on which I am working to warn others about Herb Chambers. If I can save ten people from being scammed, it will be worth the time spent providing details and documentation in support of my arguments that Herb Chambers should be avoided whenever possible. I am also considering filing a complaint with the Consumer Affairs division of the Office of the Massachusetts Attorney General, Andrea Campbell. The public needs to be warned about scams like this one. More

Professional. Helpful. Like the tech reporting and video chats. Easy checkout and access for questions. Thanks. Helpful. Like the tech reporting and video chats. Easy checkout and access for questions. Thanks. More

Always very courteous and helpful. They truly look out for the customer. The service is top notch They truly look out for the customer. The service is top notch More

Very good service. They always take good care of me every time I’m there for service. They always take good care of me every time I’m there for service. More

Easy transaction. Nick took the time to explain the car to me and set up a few things. Omar the finance guy was helpful too. Nick took the time to explain the car to me and set up a few things. Omar the finance guy was helpful too. More