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Herb Chambers BMW of Boston

Boston, MA

Overview
Employees
Reviews
Vehicles
4.8
2,386 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,386 reviews

June 13, 2023

Thank you for your help and guidance, Kevin! We are very happy with our purchase! More

by R.S.
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2023 -

Herb Chambers BMW of Boston responded

Thank you for trusting Herb Chambers BMW of Boston with your business! We're so glad Kevin was able to assist you and we'll be sure to let him know how much you appreciate his awesome service. Enjoy your vehicle and please don't hesitate to reach out if there's anything else we can do for you!

June 13, 2023

very excellent attitude. And professional service. highly recommend. 100% best dealer I believe. i will come back again for next car More

by linhao0724
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2023 -

linhao0724 responded

best choice

Jun 15, 2023 -

Herb Chambers BMW of Boston responded

We appreciate your fantastic five-star review for our team! It makes our day to know that we've earned your recommendation and future business! Thank you for choosing Herb Chambers BMW of Boston!

June 13, 2023

Te TEAM at Herb Chambers of Boston the best! Number #1 ONE, they’re very profesional and very friendly, Especial David Lopez and David Torres. Great team! Amazing! I can’t thanks enough for all More

by La pulguita
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lopez, at “Mini Cooper” 5 ?????????? stars
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Jun 14, 2023 -

Herb Chambers BMW of Boston responded

Thank you for the kind review! We're honored to receive your support and hope to see you again next time here at Herb Chambers BMW of Boston!

June 12, 2023

I would only recommenced the dealership because of Hadi Wonderful guy, real professional. After him things at this dealership change drastically More

by bobpv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Omar
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2023 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share your experience with us. We're thrilled to hear that Hadi made such a positive impact on your visit and that he was able to provide you with a professional, top-notch experience. If there is anything else we can do for you in the future, please don't hesitate to reach out. Thank you again for your feedback! Melissa Steffy - General Manager - msteffy@herbchambers.com

Jun 27, 2023 -

bobpv responded

This dealership has a great deal to lean about how they treat a client. One of the worse car buying experiences i ever had. Certainly not because of sales person. He was great!

Jul 03, 2023 -

Herb Chambers BMW of Boston responded

It's disappointing to see that we didn't earn your five stars. If you're willing, I would appreciate the chance to speak with you about this directly and see if there is anything that I can do to help. Please consider giving me a call. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

June 12, 2023

Kevin was great to work with. Very efficient and made the process go smoothly. Addressed all the requests I had since it was a used vehicle prior to delivery. More

by John P.
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2023 -

Herb Chambers BMW of Boston responded

Kevin and the team are glad to have helped make this a positive experience, John. We hope you'll continue using us for all your automotive needs! Thank you! - Herb Chambers BMW of Boston

June 12, 2023

The adviser Joel is very nice, patient and professional. The crew are friendly. I always repair and maintain my car 2015 X3 here, I highly recommend Herb chambers! More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel
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Jun 14, 2023 -

Herb Chambers BMW of Boston responded

We are thrilled to hear that Joel and the crew were able to provide you with excellent service here at Herb Chambers BMW of Boston! Thank you for choosing us as your trusted destination for repairing and maintaining your 2015 X3. We appreciate your recommendation and hope to continue serving you in the future.

June 11, 2023

Kevin is very knowledgeable about the BMW cars and is providing excellent customer service as well from beginning to the end of my car purchase journey. He is also very interesting and cultured person an More

by Juanne Z
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Herb Chambers BMW of Boston responded

Juanne, thank you for taking the time to share your recent purchase experience with us here at Herb Chambers BMW of Boston. We're thrilled to hear that Kevin provided excellent customer service and made your experience memorable. We appreciate your business and hope you enjoy your new BMW car!

June 11, 2023

This is my 4th car purchase from this dealership, which speaks for itself! Kevin Bugbee is fantastic. More

by Seabear
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Herb Chambers BMW of Boston responded

Thank you for trusting Herb Chambers BMW of Boston with your loyal business! Kevin & the team are truly grateful for all of your support over the years and look forward to serving you for many more!

June 10, 2023

Service department always does highest quality work and is always a pleasure to work with More

by Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2023 -

Herb Chambers BMW of Boston responded

We're so happy to hear you feel that way! Thank you for trusting Herb Chambers BMW of Boston to provide five-star service! We look forward to seeing you next time, Joseph!

June 07, 2023

Conveniently located, professional and knowledgeable service personnel. Service advisors are polite and provide very good communication. More

by msfoster.foster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samik Shahi
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Jun 08, 2023 -

Herb Chambers BMW of Boston responded

We're glad to hear you had a convenient and professional experience with our knowledgeable service team! Thank you for taking the time to recognize their professionalism and communication skills! We appreciate your business at Herb Chambers BMW of Boston!

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