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Herb Chambers BMW of Boston

Boston, MA

4.8
2,431 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,431 reviews

November 27, 2021

Basis made the process professional, easy, and efficient. He was honest, friendly, and customer obsessed. Contacted me when necessary to provide continuous updates! Elmutaz More

by Elmutaz
Recommend Dealer
Yes
Employees Worked With
Mohammed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Badis Boussetta
Nov 30, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the excellent feedback, Elmutaz! We're so glad Badis worked hard to make your experience a great one and we look forward to sharing your kind comments with him. Thanks for choosing Herb Chambers BMW of Boston. We appreciate your business and hope to see you again next time!

November 27, 2021

Glad with the experience on the maintenance in my car but the waiting is a too long it took 6 hrs waiting and 2 hrs traveling almost the hole day and not just time it’s always this way it’s not fair to the c More

by Hockeymom1494
Recommend Dealer
Yes
Employees Worked With
Daniel Blash
Nov 30, 2021 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share this feedback. On behalf of our team, I apologize for the lengthy wait and would like to thank you for your patience throughout this experience. I will be discussing these concerns with the team so that we can take steps to improve the service we provide to our valued customers. We hope to provide you with a more efficient experience next time. Thanks again and please don't hesitate to reach out directly if you have any additional questions or concerns. Melissa Steffy - General Manager - msteffy@herbchambers.com

Nov 30, 2021 -

Hockeymom1494 responded

Thank you for your concerns 🙏 Maria

November 26, 2021

Higor is very courteous and patient. Very happy with his service! Highly recommend this dealer to all of my friends. More

by Haiyan02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the awesome feedback - we know Higor will really appreciate it! Take care and we'll see you next time here at Herb Chambers BMW of Boston!

November 26, 2021

Herb chambers bmw is excellent across the board. Good management starting at the top with the exceptional Melissa Steffy. Having purchased and leased 10 plus cars from them for years, i can only say they More

by No
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Herb Chambers BMW of Boston responded

Thank you for rating Herb Chambers BMW of Boston five stars! The team appreciates your kind feedback!

November 26, 2021

Hadi Eslami has been my purchasing advisor for the past four years and as alway, he made the process of leasing my bmw a very smooth and hassle free task. Very Much appreciate Hadi and his team. More

by rradmand
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Lande
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Herb Chambers BMW of Boston responded

We're happy Hadi and the Herb Chambers BMW of Boston team helped you have a five-star experience! Thank you for coming to see us!

November 24, 2021

Badis is outstanding! We first spoke on the phone and he thoroughly answered all questions. We were coming from a distance to purchase a car and he assured us what we were coming up to view was in fact wha More

by SBM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Badis Boussetta
Nov 24, 2021 -

Herb Chambers BMW of Boston responded

Thank you so much for taking the time to share this wonderful feedback! We appreciate you coming to visit us here at Herb Chambers BMW of Boston and are thrilled to hear that Badi's excellent service made it worth the trip. Enjoy your new vehicle and please don't hesitate to reach out if there's anything else we can do for you!

November 24, 2021

We recently purchased a certified pre-owned vehicle from Badis. He made the process professional, easy, and efficient. I have always dreaded the car buying process, but this experience was an absolute ple More

by bettyam16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Badis Boussetta
Nov 24, 2021 -

Herb Chambers BMW of Boston responded

It means so much to the Herb Chambers BMW of Boston team to hear we've provided a five-star experience for you! Badis is happy your Certified Pre-Owned purchase was so enjoyable, and we hope you love your new ride! Thank you for being a valued customer!

November 24, 2021

Always reliable with outstanding service and excellent communication regarding work needed, cost estimates, time frame/status updates. etc. Also, very accommodating with loaner vehicle and Uber/Lyft rides More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Herb Chambers BMW of Boston responded

Thank you for your review, Rob! We're so lucky to have you as a customer at Herb Chambers BMW of Boston!

November 23, 2021

Expedient check in and out.Filming of service check and Expedient check in and out. Filming of service check and reccomendatios is a welcomed addition. Good loaner. More

by Mrussillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2021 -

Herb Chambers BMW of Boston responded

We're happy to hear the Herb Chambers BMW of Boston team has made your visit exceptional! Thank you for leaving your five-star review!

November 20, 2021

Associates are always willing to be flexible and accommodate me whenever I’ve needed something addressed quickly. James was particularly helpful on Friday, November 19. More

by tom_mag
Customer Service
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the kind review of our team! We're glad James was helpful during your recent visit and we look forward to seeing you next time here at Herb Chambers BMW of Boston!

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