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Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.6
798 Reviews

798 Reviews of Herb Chambers BMW of Sudbury - Service Center

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September 30, 2023

No issues, All went as expected. They make it easy, how it should be done everywhere. More

by m.tveskov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for taking the time to share this wonderful feedback! We're honored to receive your support and look forward to your next visit with us here at Herb Chambers BMW of Sudbury!

September 29, 2023

From the time that I paid for the service to received a text message saying "sorry that I missed you", 20 more minutes passed. During that 20 minutes I can see my car is there ready for pickup but was tol More

by xiang shi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Ewen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Herb Chambers BMW of Sudbury responded

Xiang, We're sorry to learn about the delay you experienced during your recent visit. We aim for efficiency in all our services and it seems we fell short this time around. Your feedback is valuable and will be used to improve our processes moving forward. If there's anything else you'd like to discuss or if you have any further concerns, please don't hesitate to reach out directly. Thank you, Sean King - General Manager - sking@herbchambers.com

September 26, 2023

Karen and the service team kept me updated every step of the way. As soon as the car was done in service I was able to take it home no problem. Definitely recommend the service department with any type of w More

by jaimemonegro21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Ding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Karkaetedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Vonkahle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Walsh Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph D'Alfonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Fasano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack O’Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chelsie Swann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Herb Chambers BMW of Sudbury responded

Hi Jaime! We're glad to know that Karen and our service team at Herb Chambers BMW of Sudbury kept you well-informed throughout your experience. Thanks for recommending us!

September 26, 2023

The staff is very professional, courteous and helpful. The waiting space is always clean with adequate seating. More

by Jenleahy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Cohoon, Maurah Lee
Sep 27, 2023 -

Herb Chambers BMW of Sudbury responded

Hi Jen! Thanks for your positive feedback! We're glad to know you found our team at Herb Chambers BMW of Sudbury professional and helpful. Enjoy the rest of your day!

September 23, 2023

A great service Dept well organized with great staff. Would def recommend the purchase and servicing of your BMW here. Thx More

by Mon1Gold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for trusting the Herb Chambers BMW of Sudbury team with your automotive needs! We're grateful for your support and look forward to seeing you next time!

September 21, 2023

They are timely and easy to deal with. Communication is good, maybe a bit excessive but they do keep you informed. The prices seem fair and they answer all questions thoroughly. More

by Ldfalwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha Schofield
Sep 22, 2023 -

Herb Chambers BMW of Sudbury responded

Ldfalwell, we appreciate your feedback! It's great to know that our team at Herb Chambers BMW of Sudbury kept you well-informed and made the process easy for you. We're here if you have any more questions in the future!

September 20, 2023

I had sap all over the hood of my car. I tried numerous ways of cleaning it off, however, none of which worked. I brought my car to BMW Sudbury, and they were able to remove it. You would More

by Pmargaret77
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha Schofield
Sep 21, 2023 -

Herb Chambers BMW of Sudbury responded

Hi Margaret, We're glad to know that our team at Herb Chambers BMW of Sudbury was able to help you out with the sap issue on your car. We appreciate your continued trust in us even after warranty expiration! Drive safely!

September 16, 2023

Been going to this dealership since 2009. Excellent service. My 2009 BMW is in great shape with all the service performed there, Today was the first time I had Yordanys for a service associa More

by lconnor15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Ding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Herb Chambers BMW of Sudbury responded

We're glad to know you've been with us since 2009 and that your BMW is still in great shape! It's also wonderful to learn Yordanys provided excellent service during your recent visit. Thanks for choosing Herb Chambers BMW of Sudbury, we appreciate the support!

September 15, 2023

Have been going here for years. Great service as always! Very considerate and attentive. Never high pressure. More

by dblackey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oulay Inthaphone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alisha Schofield
Sep 18, 2023 -

Herb Chambers BMW of Sudbury responded

Thanks for sticking with us over the years! We're glad to know you've consistently enjoyed our service at Herb Chambers BMW of Sudbury. Here's to many more great experiences together!

September 14, 2023

Having Yordanys as my service manager was an excellent experience. Yordanys kept me informed of the progress and cost of my repair. Yordanys was polite, efficient and professional in all his communicatio More

by janetmannheim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys
Sep 15, 2023 -

Herb Chambers BMW of Sudbury responded

Hi Janet! We're so glad to know that you had an excellent experience with Yordanys at Herb Chambers BMW of Sudbury! It's great to see how much you appreciated his professionalism and communication. We look forward to assisting you in the future, too!

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