Herb Chambers Lincoln of Norwood

I strongly recommend Christine in sales. She was Knowledgeable and easy to work with. We left with the car we Wanted at the price we wanted. I recommend this dealership to everyone. She was Knowledgeable and easy to work with. We left with the car we Wanted at the price we wanted. I recommend this dealership to everyone. More

Fabulous service department that picks up and delivers. That makes all the difference. Service is prompt, knowledgeable and nice. That makes all the difference. Service is prompt, knowledgeable and nice. More

Excellent experience throughout our purchase. Ryan was very helpful and accessible to answer all questions Ryan was very helpful and accessible to answer all questions More

Great friendly people, got a great value for my trade in, and a great deal on a pre-owned! and a great deal on a pre-owned! More

Great service, attentive staff, fast, efficient, on time. Explained repair, reasonable price, very happy! Thank you Explained repair, reasonable price, very happy! Thank you More

Service was prompt. All questions were carefully answered and purchase options were explained with clarity. All questions were carefully answered and purchase options were explained with clarity. More

I’ve dealt with many car dealerships through my life and Herb Chamberd’s service friendliness professionalism is five star I work at a five-star hotel in Chatham we specialize in customer intimacy and servi Herb Chamberd’s service friendliness professionalism is five star I work at a five-star hotel in Chatham we specialize in customer intimacy and service and you guys are right up there with a five star rating you’ll always have my business for my lifetime keep up the good work and thank you very much More

Great service…Mara is the best ever! You can’t go wrong with this dealership! You can’t go wrong with this dealership! More

This was my first time getting service here and they were awesome. Started right out of the gate with James who was extremely helpful. I came in for an oil change and had questioned an echo with my hands f awesome. Started right out of the gate with James who was extremely helpful. I came in for an oil change and had questioned an echo with my hands free and they fixed that too. So happy with the service I received. More

I bought a Lincoln MKZ which I love. Mara was superb as was Max who did the numbers. I bought the car & they assured me a sunroof gasket would be fixed. It wasn't. Brought it back two Mara was superb as was Max who did the numbers. I bought the car & they assured me a sunroof gasket would be fixed. It wasn't. Brought it back two more times & was told part was overnighted & then that they "dropped the ball" & finally done. Brought my car out for a broken seat & blower motor problem in dash. They told me it was a leaf & the seat was fine. I called the manager, Mr. Hern who told me "Your warranty is up so you will have to pay for an upholsterer to come & take your seat apart & your seat works fine." I wrote the CEO who never responded & got in touch with Lincoln directly. The car went back & they discovered the blower motor needed to be replaced but again no seat problem they said. Told me they were sending my car back & never watched the video I sent. They took my car back again but this time I went there & showed Jason the service manager the seat back moving. He said "Oh you are right, I am so sorry." They had to order the parts & now the seat is finally fixed only because I bitched & kept complaining. Mr. Hern never bothered to apologize for talking down to me. Instead of doing something above & beyond like a free oil change for causing me to send my car three times & be talked down to & told my warranty was over. (It is over in May 2022) he didn't have the decency to make good. I love my Lincoln but could never recommend Herb Chambers again. People make mistakes but humans acknowledge them & make good on them and apologize. Mister Hern was perhaps having a bad day but told me to take my car & nothing was wrong. The seat was broken and the driver's seat has to be in tact for the airbags to deploy. He sent my car back to me twice unsafe. Herb Chambers' upper management should be ashamed of how I was treated & make changes to the way they do business. More