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Herb Chambers Toyota of Auburn

Auburn, MA

4.8
3,207 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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809 Washington St, Rte. 20

Auburn, MA

01501

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Showing 3,207 reviews

November 02, 2021

I had my 15000 mile service. They were quick and efficient. I was very pleased More

by tamj568
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Herb Chambers Toyota of Auburn responded

This is what we like to hear! We look forward to seeing you at your next appointment!

November 01, 2021

It was a great experience Melissa did a great job and we got more of a vehicle than we expected More

by michaelgadue
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dhimitri Lako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Licea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vu Nguyen
Nov 03, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for the awesome feedback! We appreciate you trusting Melissa & the Herb Chambers Toyota of Auburn team with your business and hope you're loving your new vehicle. Take care and thanks again!

November 01, 2021

Excellent professional courteous conscience conscinsious timely great awesome Martin was excellent! Very knowledgeable and fair prices More

by Jgraff4012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Dodd
Nov 03, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for the great review of Herb Chambers Toyota of Auburn! We're glad to hear Martin & the team delivered excellent service and we hope we have the opportunity to work with you again in the future!

October 30, 2021

Really pleased with the experience with the results and I will be back next time I need service More

by Jameshealey5165@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hai Lam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Herb Chambers Toyota of Auburn responded

It's so great to hear that the Herb Chambers Toyota of Auburn team earned your business! Thank you for coming to work with us and for rating us five stars! We'll see you next time!

October 30, 2021

Martin was excellent! Friendly, professional service. Highly recommend Martin Herb Chambers Service Dept. Gold Star Martin! More

by Sophie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Dodd
Nov 01, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to review your recent visit with us! We're glad to hear Martin delivered excellent service and we hope to see you again next time here at Herb Chambers Toyota of Auburn!

October 29, 2021

Went in for service Alyssa has always been very helpful with myself and my daughter she does a great job with keeping customers happy and returning the service More

by Dwall127
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for the kind review! We're so glad that Alyssa continues to earn your family's loyal business and we'll be sure to share your wonderful feedback with her. Thanks for being a Herb Chambers Toyota of Auburn customer. We appreciate your support and look forward to your next visit!

October 29, 2021

There are issues concerning wait times while having scheduled maintenance done. I was hoping to get a resolve with concerns I was experiencing with my vehicle. Perhaps if I were able to speak with the More

by Murray0707
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for bringing this to my attention. We strive to provide the best service to our customers, and it sounds like there's some room for improvement. Please reach out at your earliest convenience. Thanks, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

October 28, 2021

The staff is friendly and knowledgeable. Alyssa and Martin are excellent to do business with. The dealership is clean and comfortable. Always been satisfied with the service. Any problems if any are ad More

by Nibroc1122
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Nibroc1122 responded

One thing you could improve is your phone greeting. Blue tooth hands free ? Greeting should say " press 1 or SAY 1 for sales / press 2 or SAY 2 for service " Etc. Minor complaint,would'nt you say?

Oct 29, 2021 -

Herb Chambers Toyota of Auburn responded

We are so proud to hear that Alyssa and Martin could ensure that your time at Herb Chambers Toyota of Auburn was awesome!

October 28, 2021

I am very satisfied with Herb Chambers Toyota of Auburn . We were very well attended , the staff were very polite and attentive and very willing to help us. thanks for your help More

by jhonatamara-leite
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Issa Naalbandyan
Oct 29, 2021 -

Herb Chambers Toyota of Auburn responded

It was our pleasure to serve you! Thank you for taking the time to share this wonderful feedback about our team. It means a lot to hear that you're satisfied and we hope to see you again next time here at Herb Chambers Toyota of Auburn!

October 26, 2021

They were very helpful, & friendly to me & saved me some money. I enjoyed working with Nicholas. More

by Dchapman9913
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monish Naicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Ferraro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for the five-star rating! - Herb Chambers Toyota of Auburn

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