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Herb Chambers Toyota of Auburn

Auburn, MA

4.8
3,221 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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809 Washington St, Rte. 20

Auburn, MA

01501

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Showing 3,221 reviews

September 01, 2021

The team at Herb Chambers Toyota has knocked it out of the park during our family purchase of our new minivan! The team found and sold us what we wanted within days without any of the old school hassling More

by Luis Santos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monish Naicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Pacheco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Pray
Sep 01, 2021 -

Herb Chambers Toyota of Auburn responded

You don't know how happy we are to hear this, Luis! We're honored you chose to come to Herb Chambers Toyota of Auburn to get a new minivan for your family! We hope you love it and have lots of great memories in it! Thank you!

September 01, 2021

First time at dealer. My experience with Brian was very positive. He was professional, curtious, very knowledgeable. Had my car at 3 Toyota deaders with this one far and away the best. More

by pfioretti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Herb Chambers Toyota of Auburn responded

We're happy to hear Brian and the Herb Chambers Toyota of Auburn team helped take great care of your vehicle! We look forward to serving you again! Thank you!

September 01, 2021

James in service department excellent job very attentive and detailed. Easy in and out with no surprises highly recommend You ask for James when you arrive More

by Roons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Herb Chambers Toyota of Auburn responded

We're so glad James took such great care of you! Thanks for giving the Herb Chambers Toyota of Auburn team your five-star recommendation! We'll see you at your next appointment!

August 31, 2021

Very friendly professional and very fast service clean waiting area and bathroom also had coffee and waters available enough seating to be socially distanced as well More

by remillard30
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to share this wonderful feedback! We appreciate you coming to visit us here at Herb Chambers Toyota of Auburn and hope to see you again next time!

August 30, 2021

Dat was so patient with a historical me. This car is only three years old and I wasn’t expecting issues with it . He was very helpful More

by Jean.Kilmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to leave us a review, Jean! We appreciate your feedback and hope we can be of service to you again in the future! - The Herb Chambers Toyota of Auburn Team

August 30, 2021

The service technician was rude and didn’t even tell me his name. Didn’t tell me what he was going to do to my vehicle. When he gave me my keys still didn’t tell me what he did to my vehicle and didn’t giv More

by DebbieJB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Employee did not tell me his name
Sep 16, 2021 -

Herb Chambers Toyota of Auburn responded

Debbie, We're sorry to see the low rating. We'd like the chance to talk about this so we can determine what can be done to improve the experience for you. Please reach out to me at your earliest convenience. Thank you, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

August 27, 2021

It took over a week to wait for a chip component for my 2015 Prius but it wasn't the dealership's fault. The company is experiencing chip shortage and been dealing with it on a case by case basis. Luckily More

by rweagle50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to share this experience! We truly appreciate your patience in light of everything going on in the industry right now and we'll be sure to pass along your kind feedback to James and the team. Thanks for trusting Herb Chambers Toyota of Auburn with your business and please don't hesitate to reach out if we can be of service to you again in the future!

Aug 27, 2021 -

rweagle50 responded

You're welcome. You have another satisfied customer!

August 27, 2021

Thank you Derek from sales and Andrew for getting the deal done on my new tacoma. Derek let me text and call him even on his days off . Andrew also let me call him on his personal cell for a quicker res More

by jboats324
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Beauieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Pappas
Aug 27, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to leave us a review. We appreciate your feedback and will be discussing it with our team so that we can take steps to improve. Enjoy your new Tacoma and please don't hesitate to reach out if there's anything else we can do for you!

August 27, 2021

Chandler was a great sales rep! He was extremely helpful in finding the right price and vehicle for me! Herb Chambers Toyota in Auburn is the place to go!! More

by hfinnegan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chandler Horne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Pappas
Aug 27, 2021 -

Herb Chambers Toyota of Auburn responded

We're so grateful to have your review! Thank you for letting Chandler and the Herb Chambers Toyota of Auburn team know they've made this a positive experience!

August 22, 2021

Fast and easy. Very polite and glad they used the masks. Very safe More

by hydro1997
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Eldean
Aug 23, 2021 -

Herb Chambers Toyota of Auburn responded

It means so much to hear our team gave you such excellent care! Thank you! – Herb Chambers Toyota of Auburn

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