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Herb Chambers Toyota of Auburn

Auburn, MA

4.8
3,573 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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809 Washington St, Rte. 20

Auburn, MA

01501

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Showing 3,573 reviews

July 23, 2021

I have been buying Toyota trucks since 1982 and from that point on have been completely satisfied with the service and sales. My recent visit was completely satisfied with the service advisor (Alyssa) and Ma More

by Cliff57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Krasner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug
Jul 26, 2021 -

Herb Chambers Toyota of Auburn responded

This is so great to hear! Our team is happy we've earned your respect and business over the years! Thank you for the five-star rating and for being a loyal Herb Chambers Toyota of Auburn customer! We'll see you at your next appointment!

July 21, 2021

They worked well with my needs of service. I would recommend this dealership . I have been using herb chambers for twenty five years. It’s a clean and well managed business. More

by Jim
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Herb Chambers Toyota of Auburn responded

We appreciate the shoutout to our team, Jim! It's great to hear their hard work has helped you have a five-star experience! Thank you for being part of our Herb Chambers Toyota of Auburn family for all these years!

July 21, 2021

OutstandingJames Banach took his time and explained in Outstanding James Banach took his time and explained in detail the workings of my apps ,dash,n instruments ex headlights wipers how to use them Corre More

by Toni0110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Herb Chambers Toyota of Auburn responded

It means so much to hear James provided five-star care to you! Thanks for the five-star rating and kind words! - Herb Chambers Toyota of Auburn

July 20, 2021

Service quality has continued to decline severely over the past 2 plus years. Work not completed. Vehicle left a oily mess. Non adherence to schedule time on dealers end. Outrageous wait time. Restrooms d More

by GARYBEV
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager needs to be more of an Active Manager and check on Advisors and Owner/Managers should keep an eye on cleanliness of dealership. Good thing Herb is “already” very wealthy.
Aug 04, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to bring this to my attention. I'm sorry to hear that your recent visits with us have been anything less than exceptional and will be addressing these comments with my team so that we can take the necessary steps to improve. If there's any additional feedback you'd like to share, please feel free to contact me directly. Thanks again, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

July 19, 2021

Very knowledgeable and friendly The service being done on my vehicle was fully explained and there wasn’t any long wait. The service area was very clean. More

by Cbass
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marque Hoenig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Herb Chambers Toyota of Auburn responded

This is a fantastic review! Thanks from the entire team at Herb Chambers Toyota of Auburn!

July 18, 2021

Great and fast service but the price are a bit high. Wish they had clean my car and carpets too next time please it better More

by margaritanieves
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Herb Chambers Toyota of Auburn responded

Thanks for your feedback. We will pass your comments along to management.

July 17, 2021

Herb Chambers TOYOTA in Auburn Ma is a great place to both purchase and to have service done on a vehicle. Recently Martin helped me with some service issues. As always Martin was very polite and profe More

by Rbannon1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin *****
Jul 19, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for the great review and rating! We're so happy our team earned five stars for assisting you during your visit to Herb Chambers Toyota of Auburn! We look forward to seeing you next time and appreciate having your support for all these years!

July 16, 2021

They were extremely helpful in locating the vehicle that we wanted even though it was not on the lot. They weren’t pushy and very easy to deal with. I especially want to thank Cole for his hard work and hel More

by Mangano8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Herb Chambers Toyota of Auburn responded

It means so much to hear Cole gave you such excellent care! Thank you for your kind words and five-star rating! – Herb Chambers Toyota of Auburn

July 14, 2021

Boun was efficient and quick. I came in for a steering problem and he also told me I had a open recall which he took care of aswell. 5 stars for this guy herbs lucky to have him More

by joepatrock19
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Boun
Jul 14, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for the wonderful review of Boun and our team! We're so happy they provided such excellent care to you! We appreciate the five stars and look forward to seeing you again! - Herb Chambers Toyota of Auburn

July 14, 2021

This dealer provided great service for my vehicle. I had the 30,000 mile service performed on my Toyota RAV4 Hybrid today. I have been taking my cars to this dealer for many years without complaint. More

by rhd366
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for your kind words! We are honored that our team at Herb Chambers Toyota of Auburn can keep your RAV4 in great shape!

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