Herb Chambers Toyota of Auburn

The service was great and the people are curtesy and very helpful they extended a little more time to straighten out my debit card so I could make my appointment helpful they extended a little more time to straighten out my debit card so I could make my appointment More

Chandler was very professional, polite & knowledgeable. He was very efficient & courteous. Andrew in finance was also very professional & courteous & explained all the paperwork. I don’t remember the other He was very efficient & courteous. Andrew in finance was also very professional & courteous & explained all the paperwork. I don’t remember the other man’s name, but he was also professional, kind & courteous. More

Normally I wouldn’t leave a bad review but I feel like this warrants it. First off I will state that I should have had my car towed to a different garage after I found out it wasn’t going to be covered un this warrants it. First off I will state that I should have had my car towed to a different garage after I found out it wasn’t going to be covered under warranty but I didn’t and that’s that. Also let me say this is my 6th Toyota leased in a 8 year period (loyal Toyota customer). I just received my bill for a knock sensor the $110 part and about $1250 in labor (after a 10% discount). They claim that they worked on this fix for 8hrs at about $150. They did not rebuild my engine, they only replaced a knock sensor. Look it up for yourself or ask around, it’s not a 8 hour job. Basically the charged me about $600 per hour I’d guess since it most likely only took 2 hours. 2 side notes: First - I believe management is the problem not the staff that you will see face to face. Second - don’t be fooled by the 5 star reviews they are all short and really with nothing to say more then the most basic stuff, why do you think that is? More

Martin let me know every step of the way if there was going to be a cost and what my vehicle needed keeping me informed the entire time going to be a cost and what my vehicle needed keeping me informed the entire time More

Cole is always willing to help make sure your getting the best car that fits your budget and needs. He stays on top of the details and communicates every step of the way. This is the 3rd purchase from Cole a best car that fits your budget and needs. He stays on top of the details and communicates every step of the way. This is the 3rd purchase from Cole and it’s been nothing but an excellent experience! More

I had an outstanding experience from start to finish with Cole. He was very knowledgeable and helped explain all my options and guide me to exactly what I was looking for. I couldn't be happier with the enti Cole. He was very knowledgeable and helped explain all my options and guide me to exactly what I was looking for. I couldn't be happier with the entire experience! More

I love herb chambers toyota in auburn. I just brought my I love herb chambers toyota in auburn. I just brought my car to be serviced. So friendly and prompt. I would recommend them to everyone. I love herb chambers toyota in auburn. I just brought my car to be serviced. So friendly and prompt. I would recommend them to everyone. More

They are very courteous and accommodating to my schedule. The work performed is always first rate. The service advisor was also thorough in making timely recommendations in order to keep my car running well. The work performed is always first rate. The service advisor was also thorough in making timely recommendations in order to keep my car running well. More

Unexpected expense thought I was coming in for inspection and oil change and nearly one thousand dollars and three hours later I got my car back. I was told I won’t pass inspection on my 4 year old car with and oil change and nearly one thousand dollars and three hours later I got my car back. I was told I won’t pass inspection on my 4 year old car with 31,000 miles on it if the bumper is not repaired... I get that but when I ask for a loaner car for the time my car is being repaired, the service representative flat out told me there was none available. He was unhelpful and unfriendly at best! Worst experience I’ve had with this dealership since I purchased the car in the same place. Thinking of looking for other better service from other dealerships for the first time since purchasing this vehicle. More

This is NOT your typical dealer experience —5 stars all the way around. I competitive shopped this new vehicle purchase and decided on Herb Chambers Auburn as I could tell they were committed to the best d the way around. I competitive shopped this new vehicle purchase and decided on Herb Chambers Auburn as I could tell they were committed to the best deal and a great experience.,I NEVER fill out feedback forms but feel as though I owe it to Vu Nguyen and the team that made every detail of this transaction a pleasure. These folks GET service and customer. Doesn’t get any better. More