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Herb Chambers Toyota of Auburn
Auburn, MA
3,766 Reviews
THE HERB CHAMBERS ADVANTAGE
Price/Savings
-Fair, Fast, Transparent
-#1 in Sales & Service
-Our Volume Saves You Money
Selection
-Over 10,000 new & pre-owned vehicles available
-The Largest Selection in New England
Peace of Mind
-“SMART Pricing” = hassle free, one-price for pre-owned vehicles
- 5 day, 100% money-back guarantee
- 30 day, 1,500 mile vehicle exchange option
Quality
-Family owned and operated
-Serving New England for over 25 years
Convenience
-60 locations for sales, service, collision repair
-Open 7 days a week
-Free wash & vac with every service!
Experience
-Complimentary Shuttle Service, Refreshments, Wi-Fi
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,766 reviews
November 18, 2025
The process for selecting and leasing the Toyota grand highlander was seamless and painless. David did an amazing job explaining everything in detail and ensuring we had no questions or concerns. highlander was seamless and painless. David did an amazing job explaining everything in detail and ensuring we had no questions or concerns. More
by donece.hill
Employees Worked With
November 17, 2025
The dealership is large and has a lot of welcoming and kind staff. After viewing a used car I liked and completed negotiations, I signing on an offer and paid a deposit. The next day, I actually was press kind staff. After viewing a used car I liked and completed negotiations, I signing on an offer and paid a deposit. The next day, I actually was pressured by family to back out of the deal. However, the next day, I called Dimitri (the very kind, welcoming, and understanding manager who I talked the most to during negotiations) to ask re-express my interest in the deal. He was extremely understanding and told me he would take the car off of their website and market as sold no further deposit would be necessary. Because this vehicle had some mechanical issues I was waiting for the mechanic to take a look at the car and fix it. During the next weekend, our sales rep texted us that the car was looked at and fixed. I drove once again to the dealership to check out the car. While one of the problems were fixed, there were still strange sounds with acceleration. The sales rep said that they would call over Dimitri to talk to us so we can all be updated on the situation and be on the same page. Unfortunately, Dimitri was busy, but I also saw him sitting at his desk earlier. I thought it was a little strange that he didn’t want to just spend a minute to talk to me since we were closing a deal together, but I didn’t do anything in that moment. The next business day, I asked for an update. Unfortunately, the sales rep was out of the office, so I heard back from someone else in the office. They told me they would look into the car and let us know when the mechanic gets to take a look at it. After not receiving an update the next morning I sent another text to the same representative covering our sales rep and was told that the vehicle was already sold. I frantically called the dealership asking what they meant. I was told a customer requested to see the vehicle at sister dealership and that they already signed a deal to purchase the car. Since I already had my signed offer and Dimitri’s word, I was frustrated and confused. Turns out Dimitri and the sales rep were both out of the office when the sister dealership came to take the car. Dimitri did not mark the car as sold and did not tell anyone else in the office about the deal as he had promised. While are signed offer may not have been legally binding as the general manager emphasized to us, it is still extremely ethically wrong that we were patiently waiting for the car to be fixed before we found out suddenly, the car was purchased by someone else rather than being marked as sold as we were promised. The general manager chalked it up to miscommunication. This isn’t something that’s OK at any company. Needless to say for a dealership that claims to care about their customers, we were deeply disappointed and can never trust a herb chambers again. More
by ellin_li
November 17, 2025
We had a great experience! Luis listened to what we wanted and did not try to push others options on us! In and out in less than 3 hours! Great price too! Luis listened to what we wanted and did not try to push others options on us! In and out in less than 3 hours! Great price too! More
by stepgan57
Employees Worked With
November 16, 2025
It is always a pleasant experience when I have to go to herb chambers in auburn. Great service and kind people! herb chambers in auburn. Great service and kind people! More
by jennarosesarosi
Employees Worked With
November 14, 2025
It was a pleasure doing business with Marque Hoenig. He was extremely helpful with my two leases from Herb Chambers and then recently my buyout. I would definitely recommend him. He was extremely helpful with my two leases from Herb Chambers and then recently my buyout. I would definitely recommend him. More
by Sheba
November 14, 2025
Got me in right on time for my scheduled service. Dat the service advisor, was very professional and explained the whole plan. They were quick and spot on. Provided me a printout of a multi point i Dat the service advisor, was very professional and explained the whole plan. They were quick and spot on. Provided me a printout of a multi point inspection showing no issues for my Tacoma. More
by johnnym53
Employees Worked With
November 14, 2025
My service at Toyota was excellent Julian was very courteous and helpful and knowledgeable I am always happy with the service courteous and helpful and knowledgeable I am always happy with the service More
by Apotocka413
Employees Worked With
November 14, 2025
David was very nice to work with. He was responsive to my emails and made sure my needs were met with my new car. He was responsive to my emails and made sure my needs were met with my new car. More
by anetsirk683
Employees Worked With
November 13, 2025
I went to herbs Toyota looking to get an idea of how much and what I could be approved for, Colby who’s first person was to come assist my fiancé and I, he was very professional, helpful and definitely wante and what I could be approved for, Colby who’s first person was to come assist my fiancé and I, he was very professional, helpful and definitely wanted to help us, not a lot of dealership do what they did, now me and my fiance are driving an amazing car that will last us longer, Herbs Toyota people know how to do business and definitely focused on getting what the customer likes, all this great team, they work hard and are neat and a great team, thank you Colby, Chris ! More
by Faticortez70
November 12, 2025
Very happy with the service. Kevin keep me updated and answered all my questions. Thank you. Kevin keep me updated and answered all my questions. Thank you. More
by Donald.ouellette
Employees Worked With
