Herb Chambers Toyota of Auburn

Couldn't Be Happier! I have so many positive things to say about my experience here, especially after being treated unfairly at another unrelated dealership. I'll I have so many positive things to say about my experience here, especially after being treated unfairly at another unrelated dealership. I'll start at the beginning, I first started looking for a car because the transmission went in my previous one so it was unexpected that I would have to look for a new car in the middle of a semester at school & during the holidays. I tried going to the Toyota dealership in Auburn looking for a RAV4 or a Honda CRV in my price range and met Marque, unfortunately at the time they didn't have anything available but kept in touch in emails if anything came up. He honestly let me know that there was one that was a possibility but turned out to be unsafe to drive. So the search continued. After a couple weeks, I looked at their website again and saw that there were a few cars that I would be interested in and reached out to Marque. Again, he helped me and researched all the possible cars all over New England that would be exactly what I asked for, but they sadly all kept coming up as on hold for other customers. 5 or 6 failed attempts later, and there was finally something available, but was in service when I came to check in. Determined, Marque was able to find one CRV that was available on the spot in the next town over, and rather than waiting and risking someone else buying it the next day, because they were literally going fast, he ended up driving me over to the other Toyota dealership so that I could test drive/bring the car back to Auburn so that I could have first dibs. FINALLY after searching for two months because my 2004 Ford Escape died, I had found the perfect car that was exactly what I could afford to spend on a car, a 2009 Honda CRV with awesome features too. Marque went above and beyond what I expected and made the entire process easy and painless. Given all the unique situations that came up, it was an amazing experience and I have been telling everyone! I would also like to add that the whole building was under major renovations and every single staff member working there had adapted to the situation amazingly. They were sharing workspaces, using makeshift desk areas, running messages back and forth because the intercoms weren't working yet, using space heaters where needed, and just generally working well as a team through an otherwise difficult situation. It was obvious that they were making the best of it. Also, any time I came in and was waiting around, every staff member kindly asked if I was being taken care of. The customer service from not only Marque, but also Matt, and all the other members who helped with every step of the sale was above expectations! HIGHLY RECOMMENDED! More

Execelllent customer service I would recommend Chan Nguyen for vehicle service. He ensures your car is inspected thoroughly and quickly. He is very courteous and a hard worker. I would recommend Chan Nguyen for vehicle service. He ensures your car is inspected thoroughly and quickly. He is very courteous and a hard worker. More

Cold day warm experience Clifford worked his butt off clearing ice off the trucks so I could test drive. He was very willing to do whatever was necessary to dig them out for m Clifford worked his butt off clearing ice off the trucks so I could test drive. He was very willing to do whatever was necessary to dig them out for me to test drive. Dhimitri was very pleasant and a pleasure to deal with. He was spread very thin that day because of how busy they were but he was always there when needed. Hats off to all your employees having to deal with the cold that day(12/29) , the icy conditions and the construction issues. Everyone had a smile and a willingness to make you comfortable. More

Excellent dealership and excellent customer service!! This is the first Toyota I have ever bought but my husband has previously purchased two Toyota cars from this same dealership. He has always given th This is the first Toyota I have ever bought but my husband has previously purchased two Toyota cars from this same dealership. He has always given this dealership very high praises but in particular to the staff members and I see why he was correct. From the sales person (Jimmy Eldean), the sales managers (Dylan Hoang and Stephane Jovin) and the finance manager (Andi Xhacka) you get knowledgeable advice, great honesty and respect. I went with my husband and they treat you like family because they truly appreciate and value the trust you put on them when you comeback. I will definitely go back to this dealership for future purchases. More

Amazing deal and staff! I was very skeptical of going to a dealership for a new used vehicle as I am rather young and don’t have the money to spend for a brand new car. After I was very skeptical of going to a dealership for a new used vehicle as I am rather young and don’t have the money to spend for a brand new car. After being recommended to the company by Madeline Pupka, I decided to give it a shot. I’m so thankful I did! Moses was very patient and helpful and explained everything involved. I never felt in the dark and never felt pressured to make a decision on something I wasn’t comfortable with. He worked so hard to find me a safe, reliable car in my price range (under 8,000) and much to my disbelief he did it! I am now the proud owner of a 2012 Nissan Versa and I would never have that without his help. Moses was amazing at keeping up with me, and notified me anytime any car that seemed like a good choice was on the lot. He worked very hard and stayed late just to help me make a decision. It didn’t even feel like he was a salesperson, he just felt like a friend. Amazing experience, I’d recommend it to anyone! More

Easiest car buying experience ever! We were so lucky that Marque greeted us as we walked into the dealership! I had a very particular vehicle in mind and a strict budget to stick to. Mar We were so lucky that Marque greeted us as we walked into the dealership! I had a very particular vehicle in mind and a strict budget to stick to. Marque worked with me to meet all of my needs. He was no pressure, honest, and very fabulous to work with! Both Marque and Stephane worked extremely hard to fit the perfect car into my budget! They were both personable and fun and kept my needs in mind, working to get me the best deal possible! Andi was also fabulous! The entire finance process was quick and painless. I will be sending family and friends their way in the future! The entire experience was ideal! More

Relaxed buying experience - Matt and Renee 2018 4Runner Marque was personable and never pressured us during the whole visit. Buying a car can be stressful, and can be an awful experience if pressured. Marqu Marque was personable and never pressured us during the whole visit. Buying a car can be stressful, and can be an awful experience if pressured. Marque never pressured us, and ensured that we could find the correct car for us, which wasn't in stock. He went above and beyond to show us the cars he had in stock, and also took his time to locate the perfect car.. "We only need one!" in Marque's words.. He also went above and beyond to figure out what was in a specific option package which wasn't even explained on Toyota's website.. He took the time to reach out to his rep to figure it out.. We got a great deal on the car, and got the vehicle swapped from another dealer even faster than expected. Being in the industry, it is important to know when someone genuinely cares about his clients and cares about the profession he/ she is in, and Marque gets it. To be honest, we were planning on visiting another dealer, however there was no need to. We were 100% satisfied with the service, the car, and with the deal Marque got us. I cannot wait to contact him when I am ready to upgrade my Tacoma. Thanks again, Marque! More

Service Went into get my registration done and service was great. Friendly and was in and out within half hour. Jeff, Chan, Martin, and Alyssa were great. Aga Went into get my registration done and service was great. Friendly and was in and out within half hour. Jeff, Chan, Martin, and Alyssa were great. Again, would not go anywhere else to buy my car More

The complete package Saif said it from the get-go... we'd be safe in his hands and we were. They came back and made me an offer I couldn't refuse. Thank you Saif! -Keith Saif said it from the get-go... we'd be safe in his hands and we were. They came back and made me an offer I couldn't refuse. Thank you Saif! -Keith More

Great experience I had an awesome experience. Kennedy is the man and dylan and andy in finance were great. Didnt have.to wait long and they treated me great. Dan as al I had an awesome experience. Kennedy is the man and dylan and andy in finance were great. Didnt have.to wait long and they treated me great. Dan as always runs a great dealership More