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Herb Chambers Toyota of Auburn

Auburn, MA

4.8
3,571 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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809 Washington St, Rte. 20

Auburn, MA

01501

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Showing 3,571 reviews

October 25, 2016

Best car buying expierience ever! Matt Parzych was so very polite and knowledgeable. He made me feel comfortable in my decision to buy a Toyota. Always a Chevy guy until Matt thoroughl More

by mattypforgold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Parzych
Oct 26, 2016 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to post such great comments about your experience with Matt. We work very hard to provide our guests with exceptional customer service, and it is always a delight to read that our team members are exceeding our customers' expectations. Thank you for your business and for taking the time to let us know about your experience with our team. Sincerely, Dan Bortolussi, General Manager

October 25, 2016

Excellent Customer Services Mike and David were very helpful when I returned my leased car. They even helped me cancel my car insurance. Above all of this, they ask on of their More

by Said1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Anglin, Michael Demers, Imad Benelkour
Oct 26, 2016 -

Herb Chambers Toyota of Auburn responded

Thank you! It is a pleasure to read about your lease return experience with us. It's so nice to know that Imad, David and Michael were able to provide you with such a pleasant experience. Thank you for taking the time to write this wonderful review and we look forward to seeing you again in the future! Best, Dan Bortolussi, General Manager

October 25, 2016

My car buying experience I recently bought a vehicle at Herb Chambers Toyota of Auburn. One of greatest experiences I had! Sales associate, Mateo Lako literally did something More

by Yevgeniya Yaluner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andi Xhacka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mateo Lako
Oct 26, 2016 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to write this review! Mateo and Andi are such assets to our team, as they continuously focus on providing our guests’ with the best customer service. I know they will be pleased to read your positive feedback. Congratulations on your purchase and if you have any questions about your vehicle, please don't hesitate to reach out. Best, Dan Bortolussi, General Manager

October 25, 2016

Everything It was great to go to a dealership where people were there to help you in any and all ways. It truely felt like you were part of the family with the p More

by Mark*8124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Bortolussi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Merrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dhimitri Lako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Baril, Ali Azizi, Anthony Murgo
Oct 26, 2016 -

Herb Chambers Toyota of Auburn responded

Thank you, Mark! It is a pleasure to read about your recent experience with us. Our top priority is delivering flawless customer service. It's so nice to know that Alyssa, Shawn. Anthony, Jeff and Ali were able to provide you with such memorable and pleasant experience. Thank you for taking the time to write this wonderful review and we look forward to seeing you again in the future! Best, Dan Bortolussi, General Manager

October 25, 2016

Go See Anthony Everyone at the dealership was helpful and friendly. They were cooperative in every way. But Anthony Murgo was the star. Like a grandfather that you l More

by Alan R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Murgo
Oct 26, 2016 -

Herb Chambers Toyota of Auburn responded

Thank you, Alan, for taking the time to post such great comments about your experience with Anthony. We work very hard to provide our guests with exceptional customer service, and it is always a delight to read that our team members are exceeding our customers' expectations. Thank you for your business and for taking the time to let us know about your experience with our team. Sincerely, Dan Bortolussi, General Manager

October 25, 2016

4th purchase at Herb Chambers of Auburn Today we purchase our 4th vehicle from Herb Chambers Toyota of Aburn. Kennedy was our salesman, very knowledgeable with the vehicles we were looking a More

by Trish and Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Merrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kennedy Lidonde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Imad Benelkour
Oct 26, 2016 -

Herb Chambers Toyota of Auburn responded

Thank you, Trish and Jim, for taking the time to write this review! Kennedy, Shawn and Imad are such assets to our team, as they continuously focus on providing our guests’ with the best customer service. I know they will be pleased to read your positive feedback. Congratulations on your 4th purchase and if you have any questions about your Toyota, please don't hesitate to reach out. Best, Dan Bortolussi, General Manager

October 25, 2016

Another successful experience! My husband and I returned to Herb Chambers of Auburn because we have always had great customer service there. This time, we dealt with Justin, and he More

by Don289
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andi Xhacka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Gresenz
Oct 26, 2016 -

Herb Chambers Toyota of Auburn responded

Thank you so much for sharing this with us! We're so glad that you and your husband had such an enjoyable visit with us. We appreciate your comments about Justin and Andi and the five star rating. Thank you again and we look forward to seeing you in the future. Best, Dan Bortolussi, General Manager

October 24, 2016

Leased a new Sienna Every person I was in contact with was very helpful through out the whole process. I only wish it could have been a little quicker. More

by Gus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Merrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Gresenz
Oct 24, 2016 -

Herb Chambers Toyota of Auburn responded

Thank you, Gus, and I apologize for the delay. We thank you for your business and look forward to serving you in the future. Best, Dan Bortolussi, General Manager

October 24, 2016

Our salesman Demitri was wonderful! The other people involved made us feel like we were taken advantage of. We have worked with Andy in finance in the past and he was wonderful but this More

by johnw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dhimitri Lako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Hoang
October 24, 2016

A great experience I recently leased a 2016 Rav4 from Herb Chambers Toyota in Auburn. This past week I also decided to trade my old pick up truck for a 2017 Tacoma. I mu More

by Greg123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andi Xhacka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tomi Tsitsos, Matt Parzych, Michael Demers
Oct 26, 2016 -

Herb Chambers Toyota of Auburn responded

Thank you, Greg, for taking the time to post such great comments about your experience with Tomi, Matt, Andi and Michael. We work very hard to provide our guests with exceptional customer service, and it is always a delight to read that our team members are exceeding our customers' expectations. Thank you for your business and for taking the time to let us know about your experience with our team. Sincerely, Dan Bortolussi, General Manager

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