Herb Chambers Toyota of Auburn

Worst dealer I have ever encountered in 50 years of purchasing automobiles. I went there a couple of weeks ago to inquire about a new Toyota Sienna they had posted on their website. Before going ther purchasing automobiles. I went there a couple of weeks ago to inquire about a new Toyota Sienna they had posted on their website. Before going there, I gave them a description of my trade in and its valuation. When we arrived, they were friendly enough but, as we got to the pricing, they turned into predators. They first added $5,000 to the MSRP of the vehicle, a practice that was common during the years of the Covid pandemic but has pretty much disappeared as vehicle supply has been increasing. This tactic was NEVER listed on their website and none of the dealers in RI nor Southern Mass were currently doing this. All are selling at MSRP. Next, they deliberately undervalued my trade, neglecting the low vehicle mileage premium and options. They offered us $13,000 on a vehicle (an 8 year old Sienna XLE with a KKB trade in value of $19,995 (I had dealer offers as high as $18,000) nitpicking at small things (i.e. a 2 inch long ink line on a seat) and under valuing its condition as they really could find nothing wrong with it. The vehicle had all new tires, battery, no dents nor dings, had just passed state inspection and could nearly pass for showroom condition. I even had all service records over the 8 years I owned it from my local Toyota repair center! (Obviously, if you don’t want the trade, just say so rather than making flimsy excuses. It is an 8 year vehicle after all!) The vehicle only had 96,000 miles in it and was in KBB “Excellent” condition. This stunt was orchestrated in spite of the fact that I told them in advance I was not interested in making an hour trip up there if they could not meet the trade in price which I had in writing from my local dealer! We left in disgust as they obviously deceived me in the numerous calls and emails we exchanged and I would NEVER recommend them as a dealership that will treat you fairly. Today, I purchased the same vehicle for its MSRP from my local dealer who honored the trade in price of $17,500.00 as he originally offered. I purchased from him as he had the shortest delivery time of all the dealers I approached and he stood behind his offer. Customer respect goes a long way to this purchaser! More

Alex was excellent. He is professional, quick, responsive, and answered all of my questions to my satisfaction. He is professional, quick, responsive, and answered all of my questions to my satisfaction. More

I went for an oil change on my 21 RAV4. They said it would be ready in an hour to an hour and a half, but I was very pleased It was completed in less than an hour.! They said it would be ready in an hour to an hour and a half, but I was very pleased It was completed in less than an hour.! More

Great service . Thank you James you was awesome friendly knowledgeable answer all my questions. Happy Thank you James you was awesome friendly knowledgeable answer all my questions. Happy More

This is the best dealership I been at they are always awsome group theres no better people in my opinion awsome group theres no better people in my opinion More

I want to thank Alex Montes for his handling of my recent 4Runner TRD. Alex did a great job of staying in touch, handling the paperwork and directing me to the appropriate staff when needed. I had origina 4Runner TRD. Alex did a great job of staying in touch, handling the paperwork and directing me to the appropriate staff when needed. I had originally stopped in to see a 4Runner that I thought was in stock and when it wasn't, the dealership went out of its way to accommodate me. I was not happy with a small issue and Dan Bortolussi, the Executive General Manager got involved. He personally came by Alex's desk to introduce himself. Mr. Bortolussi explained the issue to me and saw to it that I was satisfied with Herb Chambers. Alex helped me in every way possible. I thank Herb Chambers for being treated with professionalism, courtesy and respect. More

Best esat cost cantry very friendLy. Very good doing with costumer A÷ nice people just perfect work with Brandon Very good doing with costumer A÷ nice people just perfect work with Brandon More

Juljan did a great job he got my car repaired and back to ahead of schedule. ahead of schedule. More

Excellent service and wonderful staff! Service manager Julian was amazing and attentive. Very accommodating to my schedule. Thank you. Service manager Julian was amazing and attentive. Very accommodating to my schedule. Thank you. More

I needed a State Inspection and Julian helped on a busy Saturday. Excellent customer service Saturday. Excellent customer service More