Herb Chambers Toyota of Auburn - Service Center

Always on time for appointments,informative And helpful. No hidden surprises with work and costs. helpful. No hidden surprises with work and costs. More

Dat was very quick and attentive, great customer service. He knew exactly how to handle my service request He knew exactly how to handle my service request More

Amazing experience today at Herb Chambers Toyota of Auburn. Julian was fantastic. In and out for my 10 k service. Highly recommend him. Auburn. Julian was fantastic. In and out for my 10 k service. Highly recommend him. More

Everything went smoothly as usual. Muffins and coffee ate a nice touch as is free WiFi and charging stations. Waiting area is clean and comfortable. Muffins and coffee ate a nice touch as is free WiFi and charging stations. Waiting area is clean and comfortable. More

Excellent customer service great knowledge of cars and how the service is and any iissues I might have car how the service is and any iissues I might have car More

Excellent service right from the moment I pulled in to the time I left. Kevin was great. Excellent customer service the time I left. Kevin was great. Excellent customer service More

Service center consistently states their inspection sticker machine is down with no notice to appointment holders. I made an appointment three weeks in advance. You need to let me know that you canno sticker machine is down with no notice to appointment holders. I made an appointment three weeks in advance. You need to let me know that you cannot fulfill the requested service before I come in. This has happened about a dozen times over the years across two vehicles. I suspect the machine isn’t down and it’s related to their staffing. Just be honest and drop the deception. Also, don’t make me feel unreasonable when I now must make an appointment with another service center. No apology or solution offered. I will never step foot in this dealership again. Currently looking for a reputable Toyota dealership for my next purchase after buying my last two cars here. Service is important when choosing a dealership. Your level of communication and misrepresentation of available services is unacceptable and you have lost me as a customer. More

Even with appointment it was not well communicated when appt slot starts 11am when I checked about detail inside cleaning they said it will take 6-7 hours so plan another day and also they didn’t even knew appt slot starts 11am when I checked about detail inside cleaning they said it will take 6-7 hours so plan another day and also they didn’t even knew whether I walked in or appt and inspection utility was down. Not sure if it went down just before my appointment or earlier again if any given chance about ahead of notification if it went down earlier would have avoided my 30 mins drive during office time and waited for an hour just to returned without anything , Usually it never happened in Toyota service center at north Attleboro where they have appointments sheet and keep me updated. Everyone plan and book slot just to make things done , it’s not walked in . After all returned home with no work done is big disappointment and waste of time. It would be helpful if I keep updated also representative can see what I have mentioned in during online service opt so that they can tell if it’s possible with my slot or not. More

James B gave the best service with a smile my car was done very quickly Best dealership to get the best service in the area thank you James at Herb Chambers in Auburn MA done very quickly Best dealership to get the best service in the area thank you James at Herb Chambers in Auburn MA More

12 month Toyota Care service was performed quickly. It was also easy to schedule service online. It was also easy to schedule service online. More