Herb Chambers Toyota of Auburn - Service Center

Service Advisor Jim went well above and beyond in explaining options on a complicated repair for my Prius explaining options on a complicated repair for my Prius More

I don’t trust the service department. For some reason James, a service manager, condescendingly told me my transmission could not be damaged or offset by the jolt of an accident. He even For some reason James, a service manager, condescendingly told me my transmission could not be damaged or offset by the jolt of an accident. He even said that my doubt about his claim that their transmissions were basically indestructible was either because I wasn't listening to him or something worse. (seriously?!?). A quick Google search after that frustrating conversation with James shows an article from twincharlotte.com and others that the jolt of an accident (which in my case resulted in completely replacing two rims, tires, two axles and suspensions as well as damage to the bumper (which disconnected from the car due to the violence of that jolt)) states that “An accident can knock your transmission around and cause…trouble with shifting and your transmission may shift into wrong gears…. “ Why would he smugly say what he said? Any lay person can just find what seems obviously to be reasonable and, by the way, the opposite of James’ dubious claim that the jolt of a collision could not possibly cause transmission problems to my Camry. Problems that are exactly the same as the ones described in the article that took a non-mechanic about 5 minutes to find. I don’t trust these guys with anything more than a flat tire. More

The service was done expeditiously and at a reasonable cost. The service advisor was very capable. cost. The service advisor was very capable. More

He was very polite and the best thank you he asked for everything and he helped me a lot I was come back to him everything and he helped me a lot I was come back to him More

Service has always been consistently excellent. One comment is that on arrival sone customers wait a little longer than usual. Which is not ideal. I have been in a Honda dealership, another Toyo One comment is that on arrival sone customers wait a little longer than usual. Which is not ideal. I have been in a Honda dealership, another Toyota dealership and an Acura one. I can compare this is probably longer than usual. Needs improvement. More

Very professional and pleasant to deal with. Person that greeted me and girls checking me out were all very nice and courteous Person that greeted me and girls checking me out were all very nice and courteous More

Usually, right on top of things but today for some reason the history on our present car was messed up. Took a while to update/correct. No sure why this happened. Little annoying to be delayed. Service perfo the history on our present car was messed up. Took a while to update/correct. No sure why this happened. Little annoying to be delayed. Service performed satisfactory. Thanks More

As with all service experiences at dealers, it comes down to the service writer, and James Banach was terrific. I was towed off the highway and initially, it was a little difficult to get someone’s attention to the service writer, and James Banach was terrific. I was towed off the highway and initially, it was a little difficult to get someone’s attention beyond the cashier but once I got this guy’s attention, things could not have gone better. More

Always a great experience when dealing with Jim Banach. It's a very clean environment and handicap accessible! It's a very clean environment and handicap accessible! More

Very helpful in solving the issue I was having with my vehicle. Very informative in explaining and resolving problem. vehicle. Very informative in explaining and resolving problem. More