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Herb Chambers Toyota of Auburn - Service Center

Auburn, MA

4.7
995 Reviews

995 Reviews of Herb Chambers Toyota of Auburn - Service Center

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September 01, 2021

James in service department excellent job very attentive and detailed. Easy in and out with no surprises highly recommend You ask for James when you arrive More

by Roons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Herb Chambers Toyota of Auburn responded

We're so glad James took such great care of you! Thanks for giving the Herb Chambers Toyota of Auburn team your five-star recommendation! We'll see you at your next appointment!

August 31, 2021

Very friendly professional and very fast service clean waiting area and bathroom also had coffee and waters available enough seating to be socially distanced as well More

by remillard30
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to share this wonderful feedback! We appreciate you coming to visit us here at Herb Chambers Toyota of Auburn and hope to see you again next time!

August 30, 2021

The service technician was rude and didn’t even tell me his name. Didn’t tell me what he was going to do to my vehicle. When he gave me my keys still didn’t tell me what he did to my vehicle and didn’t giv More

by DebbieJB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Employee did not tell me his name
Sep 16, 2021 -

Herb Chambers Toyota of Auburn responded

Debbie, We're sorry to see the low rating. We'd like the chance to talk about this so we can determine what can be done to improve the experience for you. Please reach out to me at your earliest convenience. Thank you, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

August 30, 2021

Dat was so patient with a historical me. This car is only three years old and I wasn’t expecting issues with it . He was very helpful More

by Jean.Kilmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to leave us a review, Jean! We appreciate your feedback and hope we can be of service to you again in the future! - The Herb Chambers Toyota of Auburn Team

August 22, 2021

Fast and easy. Very polite and glad they used the masks. Very safe More

by hydro1997
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Eldean
Aug 23, 2021 -

Herb Chambers Toyota of Auburn responded

It means so much to hear our team gave you such excellent care! Thank you! – Herb Chambers Toyota of Auburn

August 16, 2021

Always a pleasant experience. Alyssa is very accommodating and very pleasant and nice. Very efficient More

by Marilyn
Customer Service
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Herb Chambers Toyota of Auburn responded

Hi Marilyn, thank you for visiting Alyssa at Herb Chambers Toyota of Auburn! See you on your next visit!

August 14, 2021

Cameron is an enthusiastic employee who was very Attentive and helpful. I took my car for an oil change and to rotate the tires. The staff were very friendly and professional. More

by Ellie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Merrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dhimitri Lako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Moran
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron , Cierra Pellot, Clifford Quayson, Vu Nguyen, Antony Moreta
Aug 17, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for this fantastic feedback! We're glad Cameron took great care of you during your recent visit here at Herb Chambers Toyota of Auburn and we'll be sure to share your kind comments with him. Thanks again for your business and please don't hesitate to reach out if we can be of service to you again in the future!

August 13, 2021

Great and fast in schedule and service.Clean and Great and fast in schedule and service. Clean and welcoming reception and waiting room . My overall experience was perfect More

by oumlamine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Herb Chambers Toyota of Auburn responded

We're so happy to hear this! Thank you for visiting us here at Herb Chambers Toyota of Auburn and please don't hesitate to reach out if we can be of service to you again in the future!

August 10, 2021

The dealership was very friendly and understanding on what my concerns were and the service department took care of the issue. The advisor and manager were awesome to deal with as well . Knowing this. More

by Andy.femino1,@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dhimitri Lako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Krasner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tomi Tsitsos
Aug 11, 2021 -

Herb Chambers Toyota of Auburn responded

It was our pleasure, Andy! We appreciate you taking the time to share this experience and look forward to seeing you again in the future. Take care! - The Herb Chambers Toyota of Auburn Team

August 09, 2021

Quick response to appointment request and prompt, perfect repair. Professional service staff who explained everything for my particular issue and performed a perfect repair. A+ More

by chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Herb Chambers Toyota of Auburn responded

Chris, We're so glad our team could help you have an A+ experience at Herb Chambers Toyota of Auburn! Thank you for leaving us your five-star review and feedback! We hope you come back to see us again soon!

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