Herb Gordon Subaru

I had a great experience with Marc. He listened to what I needed, and he had a knowledgeable answer to all of my questions. After 2 phone conversations, he had me test driving the perfect car for me, and I needed, and he had a knowledgeable answer to all of my questions. After 2 phone conversations, he had me test driving the perfect car for me, and I took it home the next day. I feel that I received the best deal that I could get with friendly service and no high pressure tactics. More

Michael was a conscientious and proactive service advisor. Felt well taken care of and the prompt attentive service was refreshing! Very happy with the service. advisor. Felt well taken care of and the prompt attentive service was refreshing! Very happy with the service. More

Debbie was patient, helpful, went above and beyond to find us the right car. Every step of the way, she ensured that our purchase and trade-in were smooth and pleasant. She took her time in finding the r find us the right car. Every step of the way, she ensured that our purchase and trade-in were smooth and pleasant. She took her time in finding the right car for us and never once was pushy. Over a month and three to four cars went by before we decided on the one that we really wanted. Jim Walker helped us with finalizing the paperwork. The whole experience was a letdown. We felt being rushed through the process of signing the papers. Explanations were provided, ok ...but when we tried to ask questions or get him to slow down, it was obvious that Jim was a bit annoyed. He also tried to push the aftermarket maintenance plans that we decided we didn't really need. We went with the lowest one based on our previous Subaru owning experience. It was clear that Jim wasn't happy with our decision and still tried to push it rudely it felt almost like an insult. Given that it was past the dealership closing time, we thought that maybe he didn't get paid or wasn't paid enough for the time he spent with us. But Jim should have put professionalism first and taken his dissatisfaction out somewhere else and not on customers. We did bring it up to the management and were happy with how they handled the situation. But we found this website and thought that it would be fair that others get to learn about our experience too. More

Marc LaSanta & Marc Dorfman were very easy to work with. Arranged all terms/conditions over the phone since I was coming in from out of state to sign our lease, and everything was as expected and moved qui Arranged all terms/conditions over the phone since I was coming in from out of state to sign our lease, and everything was as expected and moved quickly once we arrived at the dealership. Will be back again once lease is complete! More

Sue listens to the customer. She is very friendly and helpful wanting to make sure you get what you ask for as oppose to imposing a car option. helpful wanting to make sure you get what you ask for as oppose to imposing a car option. More

Eric was quick to respond helped make my buying experience a fantastic one with the so many Dealerships promising to be transparent Herb Gordon was Completely. transparent experience a fantastic one with the so many Dealerships promising to be transparent Herb Gordon was Completely. transparent More

Dropped off my 2019 Forester for a recall repair. While there I also scheduled a stero repair, no sound from rear speakers, a wheel curb rash, and scratches on the rear door. The recall was done, the stero there I also scheduled a stero repair, no sound from rear speakers, a wheel curb rash, and scratches on the rear door. The recall was done, the stero required a new Amp, and 3 new speakers, requiring a trip to another repair facility. The wheel repair came out like new, also done at another Mile One dealership nearby. The door, although the body shop didn't think it would buff out, also looks new again. Absolutely 100% satisfied, they took the time to it right. Have been a customer since 1996. More

Solved the problem in one day inexpensively. All personnel are completely respectful and professional. Excellent loaner car. No pressure to upsell additional repairs. Vitaliy is always great to work personnel are completely respectful and professional. Excellent loaner car. No pressure to upsell additional repairs. Vitaliy is always great to work with. More

Herb Gordon Subaru is the best. I called today with a problem and they took care of it today! Work is always excellent- dealership spotless! problem and they took care of it today! Work is always excellent- dealership spotless! More

Great dealership super helpful service department. The moon roof in my 2020 Subaru ascent developed a stress fracture . They had a replacement in stock and had me in and out in less than an hour and a h moon roof in my 2020 Subaru ascent developed a stress fracture . They had a replacement in stock and had me in and out in less than an hour and a half. repair was covered by the vehicle warranty. More