
Herb Gordon Subaru
Silver Spring, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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This dealership takes care of its customers. Had help from Michael Goodman who advocated on my behalf. Mechanic team was able to diagnose a recurring issue and fix it - hopefully for the last time! Will from Michael Goodman who advocated on my behalf. Mechanic team was able to diagnose a recurring issue and fix it - hopefully for the last time! Will return to this dealership again and recommend it for service needs. I was promptly greeted when I arrived by a prepared service team. All associates wore masks and followed guidelines. They explained the “new normal” procedures and were very courteous. More
Went to dealer to install auto-dimming side mirror upgrade. Process was extremely smooth. Service was professionally done and quick. Service advisor was top notch. Will definitely return to dealer for upgrade. Process was extremely smooth. Service was professionally done and quick. Service advisor was top notch. Will definitely return to dealer for future service More
As always, everyone at Herb Gordon Subaru are always very professional. All my questions were answered and I will be buying a Subaru from Debbie Colt and Michael Roy in the near future. professional. All my questions were answered and I will be buying a Subaru from Debbie Colt and Michael Roy in the near future. More
The service and work done on my car was excellent. The service young lady listen to my concerns and recommended what needed to be done. She was very professional and knowledgeable about my car. I travel service young lady listen to my concerns and recommended what needed to be done. She was very professional and knowledgeable about my car. I travelled from Montgomery village to get my car service at Herb Gordon. They have a very friendly staff. Thank you Claudia for making sure my car is kept in good standing. My 3 year old car runs like new. More
Great Service - Trustworthy team! I've purchased and serviced two vehicles with Herb Gordon over the past 7 years. Trustworthy and caring people who have always strived to provide qua I've purchased and serviced two vehicles with Herb Gordon over the past 7 years. Trustworthy and caring people who have always strived to provide quality and friendly service and a fair deal. Just bought a 2020 crosstrek from jim boratenski - great experience! got a good value on my trade (thanks Jason) and I always schedule my service with Vitaliy Khlebnikov but in truth all the guys in service center have been awesome. More
Vitaly and the technician Matt diagnosed my problem fixed it and was gone very quickly.i highly recommend this dealership. The service department is a very safe place to wait for your car. Felt very comforta it and was gone very quickly.i highly recommend this dealership. The service department is a very safe place to wait for your car. Felt very comfortable waiting. More
claudia, desde que llego ella me da el mejor servicio y siempre se asegura que mi carro este todo en orden eres la mejor muchisimas gracias! :) siempre se asegura que mi carro este todo en orden eres la mejor muchisimas gracias! :) More
I’m very happy with the service department. They are very professional, polite, responsive. I had an issue with my 2020 Outback. Vitaliy Khlebnikov, Ken Hanscom and Jon R. worked together to solve it an very professional, polite, responsive. I had an issue with my 2020 Outback. Vitaliy Khlebnikov, Ken Hanscom and Jon R. worked together to solve it and I could not be happier. Thank you! You guys rock! More
Michael Goodman greeted me and quickly took in my information and provided me cost, ETA for my car to be completed. Throughout the day, he contacted me with follow ups and at the end of the day he wa information and provided me cost, ETA for my car to be completed. Throughout the day, he contacted me with follow ups and at the end of the day he was the one who greeted me and explained all the work done. I’ve been to several local places for my auto repairs but I will certainly return to this Subaru for my auto work. Thank you Mike for your promptness and excellent customer service! More
My experience at Herb Gordon has be phenomenal, from scheduling with Michael to getting the service done. Scheduling is very flexible and the service center is open after “normal” business hours. Michae scheduling with Michael to getting the service done. Scheduling is very flexible and the service center is open after “normal” business hours. Michael is very transparent about his recommendations for service versus what is a necessity. I went in for recall fixes and opted for a oil change and had the team do a general check. Michael was thorough and communicative. I am looking forward to getting my car serviced here again. More