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Heritage Chrysler Dodge Jeep Ram Parkville

Baltimore, MD

4.7
1,905 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9219 Harford Rd

Baltimore, MD

21234

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Showing 1,905 reviews

June 05, 2021

Clean environment, nice staff. Pleased with every step of the process. Mike was the best and made sure I was satisfied and okay the whole way through. More

by bikhaelmailey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lanci, Steve Cho, Scott Cho
Jun 06, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

June 05, 2021

So patient and so informative. I had no idea what I wanted or what I could afford but he made my car buying experience a breeze! Thanks Nick! More

by Btiffany26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nik Bratton, Mike Tomazos, Erick Douglas
Jun 06, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Chrysler Dodge Jeep RAM Parkville so helpful in the purchase of your new vehicle. We hope to be of service to you again! Take care!

June 04, 2021

The salesman knew how much I wanted to spend, they insisted I come in and run my credit. My credit is 780+ I told them I wasn’t interested in running it unless they could guarantee the price we discus More

by Pj1096j
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Lanci
Jun 08, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thank for taking the time to review Heritage Chrysler Dodge Jeep RAM Parkville. We appreciate your feedback and sincerely apologize for the issues you experienced with our Sales Department and any resulting inconvenience, as this is certainly not our way of doing business at any of our Heritage stores. We take great pride in providing honest, reliable and transparent information and are very sorry for any confusion or miscommunication that occurred. Our General Manager, Brad Scammell, would like to speak with you to personally apologize for the situation and address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database. At your earliest convenience, please contact Brad directly at bscammell@mileone.com or 410.663.7233 to allow us the opportunity to rectify our missteps and ensure your next experience is consistent with the high standards that match our reputation. Again, thank you for your consideration and we hope to hear from you soon.

Jun 08, 2021 -

Pj1096j responded

Sorry but your company had the chance to be honest and treat me as a customer. Your frivolous response just to save face will not be entertained.

June 03, 2021

My salesman Jeff Webber was very helpful.. positive..great attitude..so stop by and ask for Jeff . He will do everything he can to make a deal More

by navyarmymom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 01, 2021

Excellent customer service and willing to get a fair trade value for trade in options! Ask for Jeff Webber when you arrive and you will have a great sales experience! More

by Brach
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Brilhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Gower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Douglas
Jun 03, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi Brach, thank you for your kind review; we are happy to pass along your comments to Jeff here at Heritage Chrysler Dodge Jeep RAM Parkville! Thank you so much for choosing Heritage Chrysler Dodge Jeep RAM Parkville as your first choice for service! Take care!

May 31, 2021

Had a great experience. Mike was a pleasure! Did his best to get me the best deal! Khaliq was awesome in the finance department. Have never had an experience in the finance department like that before! More

by Zach.coco1551
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lanci, Khaliq Thomas
Jun 02, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hello, thank you for your kind review; we are happy to pass along your comments to Mike here at Heritage Chrysler Dodge Jeep RAM Parkville! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

May 31, 2021

Our salesman, Jeff Weber, at Heritage was fantastic! After a day of disappointment at other dealerships, Jeff had the car we wanted at a price that saved us thousands. Would definitely recommend to frie More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hello, thank you for your kind review; we are happy to pass along your comments to Jeff here at Heritage Chrysler Dodge Jeep RAM Parkville! We are always more than happy to assist you if anything else comes up. Take care!

May 28, 2021

Nik made my car buying process, simple and easy. I was so stressed after having my car totaled in an accident and having no time to pick out a new car. Nik made sure I was comfortable and helped me every ste More

by SaraYbarra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nik Bratton, Scott Cho
May 29, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 27, 2021

I dealt with the GM, Bradley Scammell. We negotiated the price over the phone since I live 3 hours away. The order was placed on 4-26-21 and I took delivery of the car is less than 4 weeks. Brian Perry, S More

by sschenning
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 27, 2021

The total experience I had at Heritage was excellent. From the initial calls from the manager (John), to the tremendous help and Guidance from Jeremy, and The extremely informative and knowledgeable Brid More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridgette Holliday, Erick Douglas
May 29, 2021 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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