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Heritage Ford

South Burlington, VT

4.9
1,753 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,753 reviews

May 19, 2017

Great Service Dave was friendly and helpful. He and the Heritage team were able to complete the entire process in just a couple hours and I drove away in my new ve More

by David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Sturgeon
May 19, 2017 -

Heritage Ford responded

That's very nice to hear. Glad you enjoyed working with Dave. Enjoy your new vehicle! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 19, 2017

Great first buy This was my first time buying a vehicle. Dave was extremely patient and helpful. He spent time showing me different models and making sure I got every More

by Meagan Shine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Sturgeon
May 19, 2017 -

Heritage Ford responded

Meagan, We appreciate you taking the time to share your experience working with Dave. It's wonderful that he made sure your first car purchase went smoothly. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 17, 2017

Very Helpful This was my first time buying a car, and Bill was incredibly helpful and knew everything to look for. He was very friendly and personable and could t More

by BT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2017 -

Heritage Ford responded

It's wonderful that you enjoyed your experience with Bill. We appreciate you taking the time to post on Dealer Rater. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 16, 2017

Honest in every aspect They provided us a no nonsense price for a decent car. They pointed out some flaws that were on the car that I had not noticed. They provided us with More

by Yarisdriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Tobin, Dylan Krause
May 18, 2017 -

Heritage Ford responded

Thank you for your kind review! Glad to hear you had a very nice experience working with Dylan and the rest of our sales staff. Enjoy your new car! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 15, 2017

They did what they needed to do to make me a satisfied custo I had a bad experience with a truck I purchased from them 3 months ago. It needed a new engine. I wanted to get out of the truck. They bent over bac More

by Justinmichael415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Rich, Dylan Krause
May 15, 2017 -

Heritage Ford responded

Justin, I appreciate you taking the time to post. I apologize for the previous bad experience. Though, it's fantastic to learn that Dylan, Adam and Abby worked hard to make it right. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 14, 2017

Routine service Great service . Convenient Saturday morning service appointment completed in less than an hour. Traveling an hr and a half for service appointments, More

by Carpfam016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Morriseau
May 15, 2017 -

Heritage Ford responded

It's very nice to hear that your visit went so smoothly. Thank you for posting. We appreciate you making the trip to have your vehicle serviced at Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 13, 2017

Fast, friendly service Oil change and state inspection for Ford Fusion. The whole experience was easy and pleasant for me. Excellent coffee while I waited. At my suggestion, More

by GMonty
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
May 15, 2017 -

Heritage Ford responded

It's very nice to hear about your experience working with Shawn in our service department. We appreciate you posting. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 13, 2017

Great Service very friendly! Great service and the car was done very quickly. It was fast and was painless to deal with everybody at the dealership. Service was great!! More

by David GNick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Moriarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Connors, Mike Hassett, Kevin Dowd, Kyle Owen, Adam Rich, Shawn Clifford
May 15, 2017 -

Heritage Ford responded

David, Thank you for this stellar recommendation! I'm happy to learn that you have received top notch service from everyone at Heritage Ford. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 11, 2017

May experience I would highly encourage working with Bill. He was so nice and helpful. It made all the difference when looking for a car. The other employees at the More

by Cd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2017 -

Heritage Ford responded

Thank you for your nice recommendation of Bill and the rest of our staff! It's wonderful that you've enjoyed working with them. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 09, 2017

Great customer service In light of several set backs in parts availability and timing the service team made sure I was provided a rental vehicle and helped make up for the i More

by HeritageCustVt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2017 -

Heritage Ford responded

It's excellent to learn that the service department made every effort to reduce the disruption that the parts delay caused. We appreciate you posting. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

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