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Heritage Ford
South Burlington, VT
1,769 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,769 reviews
August 27, 2020
The heritage Ford service guys were friendly and helpful and, despite the confusion about the warranty coverage, on the whole my experience was very pleasant. and, despite the confusion about the warranty coverage, on the whole my experience was very pleasant. More
by Dolanology
Employees Worked With
Shawn Clifford
Helpful August 27, 2020
The dealership is well appointed, sales rep Nico was The dealership is well appointed, sales rep Nico was extremely personable and knowledgeable about your vehicles with excellent follow up...would not The dealership is well appointed, sales rep Nico was extremely personable and knowledgeable about your vehicles with excellent follow up...would not hesitate to recommend. More
by dacaldbeck
Employees Worked With
Nico Tripp
August 26, 2020
Excellent customer service. Honest folks. Will come back again. They pointed out just how poorly designed my Ford Lemon Hybrid is and I concur. They must have great service and probably sell more batteries again. They pointed out just how poorly designed my Ford Lemon Hybrid is and I concur. They must have great service and probably sell more batteries than anyone. If you need a car that discharges 12V batteries over a few weeks even after having every repair and recall performed, then Ford has your next headache. Lol More
by Ford Lemon
August 25, 2020
I was able to find the exact car I was looking for with the help of Jake. I initially went to look at another car I had seen online and decided it wasn’t really what I was looking for. This is when Jake sh the help of Jake. I initially went to look at another car I had seen online and decided it wasn’t really what I was looking for. This is when Jake showed me the car I ended up falling in love with. I will be recommending Heritage Ford and Jake to anyone who is looking for a new car. More
by brittney.danforth1313
August 24, 2020
Awesome place to purchase a new vehicle. We are very pleased with the customer service we received: professional, kindness, hassle free and worked with us to find what was best for us. Very appreciated! pleased with the customer service we received: professional, kindness, hassle free and worked with us to find what was best for us. Very appreciated!! More
by triciaann055
August 21, 2020
As usual, the most convenient and efficient service experience. Heritage Ford consistently exceeds every expectation. Makes me look forward to returning every time! Thanks again! experience. Heritage Ford consistently exceeds every expectation. Makes me look forward to returning every time! Thanks again! More
by Andrew King
August 20, 2020
Nikki was a pleasure to work with. She was knowledgeable about the vehicles, friendly, accommodating with covid protocols and generally on top of everything. The dealership is hit or miss. They have a good about the vehicles, friendly, accommodating with covid protocols and generally on top of everything. The dealership is hit or miss. They have a good selection. They tried to right the wrong with us discovering a vehicle we purchased used had been smoked in - which we didn’t realize due to masked test drives. The layout of the dealership is confusing and often crowded, so it’s hard to drive around. Wish they would have had more wiggle room on the price, especially given that they should have known the vehicle was smoked in. More
by Rigling.josh
Employees Worked With
Nikki Louison
August 20, 2020
If you are anything like me and utterly despise the entire car buying process, you would be best served seeking out Nico Tripp at Heritage Ford to help you through the purchase. He's patient, honest, p entire car buying process, you would be best served seeking out Nico Tripp at Heritage Ford to help you through the purchase. He's patient, honest, professional, and good-natured. He handled everything quickly and got me exactly what I was looking for. He was a pleasure to meet as well as to work with and I will be happy to do business with him again. I highly recommend Nico. More
by rocissono
Employees Worked With
Nico Tripp
August 17, 2020
I was pleasantly surprised with the service and professionalism of my sales person Jake. He took the time to explain the differences between the two trucks I was interested in. Everyone at the deal professionalism of my sales person Jake. He took the time to explain the differences between the two trucks I was interested in. Everyone at the dealership was very courteous and helpful More
by L.huestis
