Heritage Ford

Service experience was nothing short of exceptional; from convenience of my appointment time, completeness of the repair, to timely and appropriate communication, Heritage Ford Service never ceases to amaze convenience of my appointment time, completeness of the repair, to timely and appropriate communication, Heritage Ford Service never ceases to amaze me with their dedication to customer service and accurate and quality repair work. Thank you! More

Dave was extremely helpful and knowledgeable with our purchase of our Shelby. Even after the sale Dave has has been great. Would I recommend Heritage Ford Absolutely. Would I recommend Dave for sal purchase of our Shelby. Even after the sale Dave has has been great. Would I recommend Heritage Ford Absolutely. Would I recommend Dave for sales associate Yes More

Terrible business I had an awful experience with Heritatge Ford buying a used 2017 Ford Explorer from them this past month. The sales department was unprofessional, the I had an awful experience with Heritatge Ford buying a used 2017 Ford Explorer from them this past month. The sales department was unprofessional, the financing department offered a loan and rate that they pulled back on the day of pick-up, to then promise that same rate with a bank that they had applied for the loan with without my knowledge or consent. Three weeks after the purchase, I had not received my plates, registration nor any information or contact from the bank. I contacted the finance department to inquire, they informed me that my loan had been denied, and that they had reapplied with the intention of paying down the rate. No one even contacted me to communicate the loan had not gone through, nor ask permission around next steps. Celeste, the finance manager was rude and told me that this was my fault because "I had to have the rate," that rate which she offered me. I was upset about the loan and the temp plate/registration expiring in a week. She then informed me she had contacted Beacon who is a company that arranged for plates and registration, and had confirmed that the permanent plates would be sent to dealership because I am out of state and they'd have them for me to pick up, and if not they would find a way to help with extending temps. She then called me two days before temp plates expired to let me know they had my plates, and then later that day told me that she was wrong and that the plates had been delivered to my house in Brooklyn. The week prior she told me that they would work with me if plates didn't arrive in time to get extension on temp plates since I needed to leave on business and wouldn't be able to drive the car without registration. I was then informed that they could not help me, and that i would have to find someone to send the plates to my location. Again, she seemed to think I was being unreasonable to be upset and frustrated with the multiple exchanges of false or misleading info. THIS IS NOT THE PLACE TO BUY A CAR. More

Jake was very professional and working with with him was Jake was very professional and working with with him was a smooth experience for me. He was flexible and he addressed my concerns in a timely manner. Jake was very professional and working with with him was a smooth experience for me. He was flexible and he addressed my concerns in a timely manner. More

The service department at Heritage is top notch, Very attentive to my concerns would highly recommend in the future. The wait time is mostly shorter than expected. attentive to my concerns would highly recommend in the future. The wait time is mostly shorter than expected. More

I was treated as a family member great service and well experienced people your service department has done me well thank you for your help experienced people your service department has done me well thank you for your help More

Easy to work with. Gary is always easy to work with all the time. Great Job. The service department has always treated me with respect. I would recommend Heritage Gary is always easy to work with all the time. Great Job. The service department has always treated me with respect. I would recommend Heritage service center to anyone. Keep up the good work. THANKS...……………….. More