Heritage Ford - Service Center

Service experience was nothing short of exceptional; from convenience of my appointment time, completeness of the repair, to timely and appropriate communication, Heritage Ford Service never ceases to amaze convenience of my appointment time, completeness of the repair, to timely and appropriate communication, Heritage Ford Service never ceases to amaze me with their dedication to customer service and accurate and quality repair work. Thank you! More

The service department at Heritage is top notch, Very attentive to my concerns would highly recommend in the future. The wait time is mostly shorter than expected. attentive to my concerns would highly recommend in the future. The wait time is mostly shorter than expected. More

I was treated as a family member great service and well experienced people your service department has done me well thank you for your help experienced people your service department has done me well thank you for your help More

Easy to work with. Gary is always easy to work with all the time. Great Job. The service department has always treated me with respect. I would recommend Heritage Gary is always easy to work with all the time. Great Job. The service department has always treated me with respect. I would recommend Heritage service center to anyone. Keep up the good work. THANKS...……………….. More

Disappointed First, Very disappointed in how much this cost. I thought it would be covered by my maintenance plan, but obviously I was wrong. My bad. This is m First, Very disappointed in how much this cost. I thought it would be covered by my maintenance plan, but obviously I was wrong. My bad. This is my third battery since I bought the car in 2015. Had I known it was not covered, I would have taken care of this myself for about $100.00 rather than $300.00. But you already had the car, and I needed it and didn’t want the extra hassle. Second, I could not get there until 4:30 and you said you closed at 4:00. Ok, no problem, you left my key in the car and I got it. However, you sandwiched the car between two trucks which meant I had to back out quite a ways before I could turn it. You had a Climate Systems truck parked parallel behind me in the roadway, which made it virtually impossible to maneuver without help. This caused me to hit the CSI truck. Figuring that everyone had gone home, I wasn’t sure what to do. Then luckily I found someone who worked there to help me out. He got the car out but had to back up and go forward about 6 or 7 times, and that was only because I was there to tell him when to stop. I didn’t have anyone to help me as I thought you were all gone. I feel this was your fault because the CSI truck should never have been parked there. Needless to say, if it is not covered by my plan (which I don’t believe I will get my money’s worth), I will not be back for service. Thank you More